Ricart Ford

I went to the lot with my mother on 10/9/11 to help her with the purchase of a new car. While she was in the process of buying her car, I walked around the lot looking at the used trucks. After I saw the with the purchase of a new car. While she was in the process of buying her car, I walked around the lot looking at the used trucks. After I saw the service that Shane gave my mom, I knew I had to come back and deal with Shane with my purchase. I went back the following day to deal with Shane and I was just as pleased with the service he gave me that he gave my Mom. Shane is very friendly and has a wonderful attitude. I would recommend my friends and family to this dealer and tell them to see Shane. Thanks again Shane for everything you did for my Mom and myself!! More

We first made an inquiry on the Ford website about a new truck and very soon afterwards A salesman from Ricart Ford contacted us and we made an apointment to visit. When we arrived our salesman (Shane Gi truck and very soon afterwards A salesman from Ricart Ford contacted us and we made an apointment to visit. When we arrived our salesman (Shane Gillespie) greeted us at the door with a hand shake and a positive attitude. We told him what we were looking for and he showed us what was available on the lot. Soon after we picked a 2011 F150 pickup as the vehicle we wanted. Shane then guided us through the sales process and was able to address any questions or concerns that we had. Before we knew it we were finished and on our way. I am very satisfied with my new F150 and also with the sales experience at Ricart Ford. More

Cars were ready for test drive. All questions were accurately answered. Got the level of treatment we wanted with no pushy or obnoxious salesmen trying to get us to purchase something we didn't want. accurately answered. Got the level of treatment we wanted with no pushy or obnoxious salesmen trying to get us to purchase something we didn't want. All aspects were professional and polite. More

I came to RIcart for their selection. Very few dealers had several new explorers on their lots. Zane Web was my salesperson and very educated about the products he was selling. However, when the sales m had several new explorers on their lots. Zane Web was my salesperson and very educated about the products he was selling. However, when the sales manager Andrew Hawksby was introduced to complete the sale everything went downhill. I was pressured to buy the car that day when I didn't have my financing lined up. I should have came back when everything was lined up. Mr. Hawksby lied to my wife and I and stated that he would "finance" us with ford motor credit and if we paid it off in the first month we would not be charged interest. We got the first statement and were charged $160 of interest. I called him, and he said he would refund the money. After 2 weeks of not receiving the refund I called him back. He said it would be sent overnight that day... I waited another week and called him back. After this conversation I received a personal check from Mr. Hawksby. I felt this was slightly off and even more off when I received a letter from my bank stating the the check was NSF. The money was removed from my account and I was charged a fee for depositing his bad check. I called back to speak to his manager. Andy Hawksby's manger then said he would take care of this and mail me a Ricart check. I thought I was done with this game until I received a voice mail on my cell phone that Mr. Hawksby would meet me in the parking lot where I work with cash. I immediately called his manager back stating this practice is not professional and I would not meet his employee in a parking lot to exchange cash. The manager supposedly spoke to Mr. Hawksby and sent me a check for the original amount and covered my NSF fee caused by the bad check. I will never step foot in the Ricart Mega Mall again. Very unprofessional. More

My saleperson was David Richter. Very friendly, personable and knew his product. We test drove the Escape I was interested in. Very impressed with all the new technology. David and the finance guys personable and knew his product. We test drove the Escape I was interested in. Very impressed with all the new technology. David and the finance guys worked very hard to get me the best deal. Really love my new Escape. The hands free is fantastic. To all outside sales reps, this is a must!! I'm very pleased. More

NEVER AGAIN! I thought I bought a truck over the phone. The "manager" told me they would discount the $53,000. truck $7500 and furnish 0% financing. The day after the call I tried to call and verify the of The "manager" told me they would discount the $53,000. truck $7500 and furnish 0% financing. The day after the call I tried to call and verify the offer but all of the managers and my sales person were busy. I phoned 6 times on my two and a half hour drive to the dealer, no one was ever available. When I arrived there was one other couple in the showroom. every employee except the 3 true managers (who sit on a raised platform and scowl at you) were either playing on ther cell phones,playing pool, watching football or eating popcorn. My product specialist (nice kid, but didn't know squat) started the paper work. I was introduced to his "manager". I attempted to verify our deal,he blew me off and told me to continue with the paper work. After my credit was approved (or dinged) I was told the best they could do was $3500 off. After expressing my dissapointment they offered another $1000. Wow 3 THOUSAND short of my phone deal. Told them to pound salt and will never go back. Bought a $62,000. Chevy for $53,000. at 0%. Other thoughts, the test track is a joke, you cannot respond to their E-mails and their form E-mails never stop. More

THIS BY FAR WAS ONE OF THE BEST CAR BUYING EXPERIENCES I EVER HAD. ALL MY NEEDS WERE MET AND I GOT EXACTLY WHAT I WANTED EVERYONE INVOLVED WITH MY DEAL WENT ABOVE AND BEYOND. I WOULD DEFINITELY RECCOMEND TH EVER HAD. ALL MY NEEDS WERE MET AND I GOT EXACTLY WHAT I WANTED EVERYONE INVOLVED WITH MY DEAL WENT ABOVE AND BEYOND. I WOULD DEFINITELY RECCOMEND THIS DEALERSHIP. More

Steve first helped me in New Car sales when i was looking for a new truck, he was very intermental in helping me with my choice, his viberant personality and his respect for others brought me back when my wi for a new truck, he was very intermental in helping me with my choice, his viberant personality and his respect for others brought me back when my wife wanted a new Mustang,and we have been back many times to up grade. This past year we came back to buy a used 4w drive truck and was pleased to see him in Used Cars where he helped us get what we were looking for. I have recommended Steve to everyone that tells me that they are looking for a used car or truck. More

From the moment we got there Nick S. greeted us with a friendly smile and handshake. He took all of our informations quickly and sent a sales manager over to see us (sorry, starts with J). Both of their friendly smile and handshake. He took all of our informations quickly and sent a sales manager over to see us (sorry, starts with J). Both of their customer service skills were outstanding and the work that they put in the deal was great. We left in our new car after having a very pleasant buying experience. More

Jason really helped me out by showing me several different models I was interested in, and helping me select a vehicle that was perfect for me. I am very happy with my new car! different models I was interested in, and helping me select a vehicle that was perfect for me. I am very happy with my new car! More