Ricart Buick GMC

Dealership Excellence Keith Chambers was a delight to work with, walked me through the process of my new truck with no hassles at all. Everyone from the manager to the fin Keith Chambers was a delight to work with, walked me through the process of my new truck with no hassles at all. Everyone from the manager to the finance guy was polite and professional. More

Bought my Regal from Keith Chambers and he was amazing to work with. I used to hate buying cars, the whole process makes me nervous. Keith immediately put me at ease. He listened attentively to what I wanted work with. I used to hate buying cars, the whole process makes me nervous. Keith immediately put me at ease. He listened attentively to what I wanted and explained everything in great detail. What a breath of fresh air in an industry that desperately needs it. Keith and Dan Tobin have earned a customer for life. More

I spent 30 minutes on the lot looking at two particular trucks and waiting for a salesman to come outside. I intended to purchase one of the two trucks today. Which one depended on the answer to a minor trucks and waiting for a salesman to come outside. I intended to purchase one of the two trucks today. Which one depended on the answer to a minor question I had about equipment that wasn't reflected on the sticker. When no salesperson was to be found outside, I went into the showroom. The receptionist at the desk immediately in front of the entry doors didn't even acknowledge that I'd walked in the door. I guess that text she received on her cell phone was far more important than a customer? I stood by her desk for a moment because I didn't want to interrupt her. She continued to ignore me (I WAS going to ask her if she could direct me to a salesman), so I walked over to a black Sierra 1500 that was in the showroom. Nobody seemed to care that I was standing there reading the stickers all over it and fiddling with all of the bells and whistles. I walked around the showroom looking at various promotional materials. I then went back to that pretty black Sierra hoping that my sustained interest in it would draw some attention! I made myself quite comfortable in the passenger's seat. Several unoccupied salesman who were meandering around the showroom looked at me but not one of them said hello or bothered to ask if I needed assistance. Yep. 30 minutes INSIDE the showroom and not one person could be bothered to assist me. Has that EVER happened at any car dealership? Usually the sales staff does everything but xxxxxx you when you step foot on the property regardless of your purpose for being there! Actually making it that far, INSIDE the showroom unmolested, is unreal! I went back outside in the freezing cold to the two trucks that I was trying to decide between hoping to be able to figure out the answer to the equipment question myself. I waited for another 30 minutes, commiserated with another perturbed potential customer about the complete lack of service at the dealership, watched 2 employees scream obscenities at each other on the sales lot and then finally decided to leave with my cash still in my wallet. Yeah...it was gonna be a cash deal, y'all! I had my generous offer ready and the cash to drive off of the lot today. No haggling, no trade-in, no credit reports, no loan apps, no financing nightmares...nadda! I was a salesman's dream customer! Quick, painless sale on the board and a nice commission in the pocket. Alas, I'll not make the 3 hour round trip to Dan Tobin again. Another more friendly and interested sales person at another GMC dealership can do a locate and dealer trade for the truck I want. I will have to wait a little longer to get it but I'll pay that sales person a little "extra" just because Dan Tobin GMC's sales staff totally dropped the ball. More

Worst and I mean WORST experience overall so far. Plan on contacting corporate and the BBB about this place. Save your time and money, do not go here! They will give you ZERO of your time once you have comm contacting corporate and the BBB about this place. Save your time and money, do not go here! They will give you ZERO of your time once you have committed to a car, they will treat you like crap once you've committed to their car and most of all, they will withhold your PROPERTY FOR NO REASON. There are plenty of Buick/GMC dealers out there that will not treat you like dirt. More

The people I worked with were professional and knowledgable about the vehicle I leased. The car is beautiful and fits my budget well. I would recommend this company to friends and family members knowledgable about the vehicle I leased. The car is beautiful and fits my budget well. I would recommend this company to friends and family members. More

My wife and I went to several other dealerships before coming to Dan Tobin. They came highly recommended by friends of ours that recently purchased a vehicle. The difference in experience from the previou coming to Dan Tobin. They came highly recommended by friends of ours that recently purchased a vehicle. The difference in experience from the previous dealership to our experience with Dan Tobin Buick GMC could not be more of a contrast. We were greeted in the parking lot by Mark, Andy - the manager came over to introduce himself and several other members of the team stopped by throughout the process to say hi. Mark Bowman walked us through the whole process and took our feedback into consideration as he showed us several options on the Terrain. We never felt pressured and are 100% satisfied. We have already recommended this dealership to several of our friends and our parents. Thanks for making our car buying experience so easy. More

I live in southwestern Ohio and I chose to shop for a used vehicle in the Columbus area mainly because I appreciate the personable and professional qualities associated with the communities in and around used vehicle in the Columbus area mainly because I appreciate the personable and professional qualities associated with the communities in and around Columbus. Dan Tobin Buick-GMC is no exception. The sales staff, especially (Pre-Owned) Internet Sales Manager, Bryan Helfrich, were the best I have EVER experienced. I have purchased many vehicles at many different locations in many states, and the Dan Tobin experience was five-star all the way! I found what I was looking for and even though it was not the most expensive vehicle on the lot, I was treated as though I had just bought ten of them! I WILL return to Dan Tobin for my next vehicle! All I can say to everyone there is, "Thank you!" More

I received the best service from evreyone I delt with. They worked to find the car I wanted. They made me feel like I really mattered as a customer something that you rarely get these days They worked to find the car I wanted. They made me feel like I really mattered as a customer something that you rarely get these days More

We recently leased a 2011 GMC Acadia. I dealt with a fantastic sales person (Dennis Shehan) and have nothing but great things to say about him and the dealer. The price Dennis quoted me off the interne fantastic sales person (Dennis Shehan) and have nothing but great things to say about him and the dealer. The price Dennis quoted me off the internet ended up being the best price available. Loved the experience and result of my time spent at Dan Tobin. More

Our salesman, Dave, was a pleasure to work with. During our two visits to the dealership, Dave was never pushy on trying to sell the car. He had a great presentation and knowledge of the cars he sold. He our two visits to the dealership, Dave was never pushy on trying to sell the car. He had a great presentation and knowledge of the cars he sold. He also had a very genuine nature, and seemed truly excited for my wife and I to consider and buy a Buick Regal. Negotiations were smooth, as Dave helped me determine what would be a fair deal on both ends. His responses to questions during several emails after our first visit to the dealership were quick and helpful. I have no doubt, I would buy another car in the future from Dave. Our finance manager, Brad, made the financing process a smooth one. He thoroughly presented all of our options, explaining benefits and disadvantages to each. He also did not seem pushy during the process. Lastly, the manager, Jimmy, made sure to introduce himself to us. He also ensured that we were purchasing a great car and made himself available to any future questions or concerns we could have. Dan Tobin Buick is a gem in my mind and I highly feel I will be back again in the future to make another purchase. More