Reynolds Ford Lincoln of Edmond

Could easily be so much better! Once you leave you car for service it is very difficult to reach anyone in Service for a simple status update or even get a call back. Your call almo Once you leave you car for service it is very difficult to reach anyone in Service for a simple status update or even get a call back. Your call almost always goes to their voice mail. If they called you back in a timely manner that would be fine. Unfortunately, you have to call again and again. Poor idea to allow a "customer service" group to allow customer calls to get lost in a voice mailbox. Kris was our rep and he was very professional and treated us well. Would have given 5 stars but not being able to reach someone or get a timely call back prevents it. The experience would be so much better if they trashed their voice mail. More

Great folks! We bought our Lincoln from Rynolds but live in Yukon. In the past we have had service done in yukon. We have had horrible service in Yukon past two t We bought our Lincoln from Rynolds but live in Yukon. In the past we have had service done in yukon. We have had horrible service in Yukon past two times. I was SO impressed with Lois and the other frindley employees we will make the trip for service. More

Ford Explorer Repair Extremely pleased with our recent visit to the service department. Even though we didn't think they would be able to diagnose the problem because of t Extremely pleased with our recent visit to the service department. Even though we didn't think they would be able to diagnose the problem because of the cold weather as our problem seemed to occur when it was warm, they were able to diagnose the problem and get it fixed in a very timely manner. More

Matt Jones and 2014 F150 Limited Words cannot express how thoroughly impressed we were with Matt Jones and our buying experience at Reynolds Ford of Edmond. Honestly I can’t imagi Words cannot express how thoroughly impressed we were with Matt Jones and our buying experience at Reynolds Ford of Edmond. Honestly I can’t imagine going anywhere else now. Matt is the definition of professional, courteous and always willing to answer any questions we might have. As a consumer, we never know if we get the best deal or not, but in this case we got the truck we wanted, a sales experience second to none and a deal we are extremely satisfied with. We walked away from our experience excited about our purchase and impressed with the way we were treated. More

Manuf Warrenty Work / Service Department Had my truck for a total of 5 weeks, 4 out of the 5 weeks my truck has been in the Reynolds Ford Service shop. Week 1 fix an O2 sensor issue. Wee Had my truck for a total of 5 weeks, 4 out of the 5 weeks my truck has been in the Reynolds Ford Service shop. Week 1 fix an O2 sensor issue. Week 2 to fix the same O2 sensor. Week 3 - Truck wont start every morning, after going to a Pep Boys and my alternator testing as bad, I took my truck back to Reynolds and told them my alternator was bad / truck wont start every morning. Got my truck back 5 days later after they changed out EVERY computer module in the truck, still had the same alternator which I told them had tested bad. Week 4 - Of course my truck was still dead every morning. So I took it back on Monday morning and told them to figure it out. I thankfully have not had to go back yet in the last week in a half. More

Great Experience After spending seven weeks in a serious hunt for a pre-owned, well-maintained Toyota Sequoia, we went from testing out local dealerships to dusting ou After spending seven weeks in a serious hunt for a pre-owned, well-maintained Toyota Sequoia, we went from testing out local dealerships to dusting our heels off from local "meat market" dealers and deciding we'd rather deal with a private owner. Discovering a great deal at Reynolds that we just couldn't ignore turned out to be a redemptive one because they restored our faith in humanity. Jon Morgan was authentically friendly, comfortable to talk to, no pressure whatsoever, no sales rhetoric, well-informed, and he gave us plenty of breathing space to really think about this car and gather the information we needed to make a decision. After we decided on the car, we finalized our business with David Oakes, who further solidified our good impressions and great experience at Reynolds. Thank you for winning our trust and an exceptional, peaceful, and ultimately joyful car buying experience. More

Lincoln Very fast and pleasant service , the girls in the office were nice and helpfull too.loved my loaner car too.also when I called they called back right Very fast and pleasant service , the girls in the office were nice and helpfull too.loved my loaner car too.also when I called they called back right away. More

Oil change and apply protection package, recall Good service. Truck was exceptionally cleaned. Everything I asked them to do was done. I brought it in early and they still took care of me. Good service. Truck was exceptionally cleaned. Everything I asked them to do was done. I brought it in early and they still took care of me. More

Fastest Oil Change Ever Called Lisa around 3:30pm and asked if I can bring my Truck in for an Oil Change. I asked for an estimated time of completion and Lisa said maybe 45 m Called Lisa around 3:30pm and asked if I can bring my Truck in for an Oil Change. I asked for an estimated time of completion and Lisa said maybe 45 minutes but definitely less than an Hour. I drove over to service at 3:45pm and was out of there by 4:10pm flat! And yes, I did ask multiple times if everything was really checked and performed as the receipt says! I even went home to inspect if it was really done and it was. Thanks. More

Oil change Lois and Christian were very helpful and courteous in everything I needed. They were knowledgeable in what they are doing and kept me informed of ever Lois and Christian were very helpful and courteous in everything I needed. They were knowledgeable in what they are doing and kept me informed of everything along the way! I will definitely be back. More