Renton Chrysler Dodge Jeep Ram

Micah my service advisor did a great job keeping me informed of progress and was incredibly knowledgeable, polite and timely. informed of progress and was incredibly knowledgeable, polite and timely. More

Great customer service will tell others about this location Devin white was great to work with location Devin white was great to work with More

Thanks Andrea Avery of Renton CDJR for your outstanding service and thinking outside the box! service and thinking outside the box! More

My review below is regarding the service department at this CDJR Renton Dealership. I had a horrible experience and feel like they use shady, deceptive tactics to take advantage of people. I brought i this CDJR Renton Dealership. I had a horrible experience and feel like they use shady, deceptive tactics to take advantage of people. I brought in my wife’s 2018 Jeep Grand Cherokee Limited as the check engine light came on recently. I previously pulled the code myself and it was P0457, evaporator system - small leak. Anyways, I scheduled an appointment for Thursday, October 21 at 10am and brought the Jeep in at that time. While dropping it off I mentioned that the radio was also having problems as it would clear all of the pre-set stations each time the car was turned off. I told the service advisor this would be good to look into while the car was there as I have an extended warranty (The Mechanic Platinum purchased through the dealership when the car was bought new; Jeep had 39k miles so just past the manufacturer’s warranty) and was told they could do both under the same $100 deductible specified by this warranty. I gave the service advisor, Jeremy, a copy of this extended warranty and before signing off on the work, double checked with him that this work would be covered by it. He told me yes, as long as I did not intentionally break anything. So I signed the paperwork and left the car. The following items are issues that occurred which were extremely frustrating and left unresolved by the CDJR Renton Team: I received a text that the car was ready to be picked up Friday (10/22) afternoon (no communication prior) so this service took over 24 hours to complete. Then, much to my surprise, the bill was $450! I was shocked as it should have been $100 (my warranty deductible) but I was informed that the check engine light was fixed with a software update to the evaporator system and the radio was fixed with a software update to the radio system. I was also informed at this time that the extended warranty did not cover software updates. What really frustrated me was that there was no communication about the work to be completed and that it was not covered by my warranty. They claimed that since I signed the paperwork I agreed to their costs: $200 for the check engine light and $200 for the radio. After tax my bill was $450 to perform 2 software updates! And it took almost 2 days to complete! Even though I had specifically asked about these items being covered by my warranty. I pleaded my case to the warranty company and their response was that since software updates are not explicitly stated as being covered, they are not covered but that the dealership should have alerted me to this before proceeding with the work which they failed to do. I was extremely upset when picking up my car so the advisor dropped the cost to $350 which I still think is robbery for performing 2 software updates. If software is the problem, it should have been covered under my extended warranty or a recall. This was a horrible experience and I feel that the CDJR Renton Dealership is taking advantage of their customers. I will never bring my Jeep into this dealership again. Learn from my experience and avoid this place! More

Wendy was fantastic and the team quick turned my vehicle and solved the check engine light issue by changing my spark plugs and solved the check engine light issue by changing my spark plugs More

To quick to upsell before investigating what your vehicle may actually need servicing or repair. may actually need servicing or repair. More

Anthony is one of the most easiest friendliest people to work with did not push me at all with my purchase decision made sure that the vehicle is ready for immediate delivery! work with did not push me at all with my purchase decision made sure that the vehicle is ready for immediate delivery! More

Anthony is a great salesperson; he took extremely good care of us. Everyone at the dealership, from management to Troy in Finance, addressed our concerns. care of us. Everyone at the dealership, from management to Troy in Finance, addressed our concerns. More

Avoid this dealership. They are a fraud. Review what you sign a 1000 time. They change pricing without notifying you. sign a 1000 time. They change pricing without notifying you. More

Very good dealer car help me to get new car good deals for me thanks for me thanks More