Reliable Nissan - Service Center

On Saturday, June 4th I had an appointment for recall (Engine Control Module) work to be performed on my 2005 Nissan Xterra. When I initially made my appointment on the phone, I was told my car would be (Engine Control Module) work to be performed on my 2005 Nissan Xterra. When I initially made my appointment on the phone, I was told my car would be needed for approximately one and a half hours. I arrived for my appointment at 8 A.M. (my appt was for 8:30) and at that time I was told that they would need my car for 3 hours. I asked about the shuttle service and was told by the service staff that their shuttle driver would not be in for another 30 minutes. I left to run an errand and was back at 8:30 A.M. At that time I was told the driver would be back in approximately 15 min. Forty five minutes later (approximately 9:15 A.M.) I still had no ride and informed the service staff that I would have to reschedule my appointment and asked for the keys to my vehicle. When the service staff returned with my keys, I was informed that the work had been completed. I then asked for a copy of the work order for my records I was informed that there was not one. I insisted for some form of proof that the work had been completed and was told that a copy would be e-mailed to me. I still have not received anything. This did not sound right to me so I called another dealer to ask was it typical for no work order to be provided after recall work has been performed and they said no. They also informed me that they could check using my "VIN" to see in Nissan had any record of my car being worked on. There was none. Was the work completed on my vehicle? If so why was I not provided a work order? If not? Why would your staff return to me a vehicle stating that my issue had be resolved when they knew it had not been? More

On two separate occassions my girlfriend has taken her Maxima to Reliable Nissan for service. Each time various service items have been recommended that I consider complete overkill. On the first visit Maxima to Reliable Nissan for service. Each time various service items have been recommended that I consider complete overkill. On the first visit she was hearing a loud squeak from the engine compartment. We were told it was a belt problem that needed changing and the transmission oil needed changing along with a fuel injector cleaning. We authorized the first two items and found the problem wasn't fixed. I listened to the car running in the driveway for two minutes and found out it was the AC fan motor going bad. I bought the part at another dealer and fixed the problem myself. I also wrote an e-mail to the dealership from their website and never heard a response. On the most recent experience she had the "Check Engine Light" on and was told it was the "O 2" Sensor. This part is supposedly $400 and then we got a call saying the exhaust pipe was rusted out where the sensor is located and it would need to be replaced. The cost for this was of course more than what we were told so again our dissatisfaction is extrememly high. More