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Reliable Nissan - Service Center

Albuquerque, NM

4.1
708 Reviews

708 Reviews of Reliable Nissan - Service Center

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July 20, 2024

The staff is very professional, polite, understanding and on top of things. Thank You All More

by genesspecialtys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damian Perez
Jul 25, 2024 -

Reliable Nissan responded

We're delighted to hear that our team provided you with such a positive experience! It's wonderful to know that our staff's professionalism and understanding made your visit enjoyable. Thank you for your kind words!

July 19, 2024

Issac was so kind he help me with my oil change. Well I was waiting he kept me updated with my car. He has such great customer service! More

by NEOMI GARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issac
Jul 24, 2024 -

Reliable Nissan responded

Thank you for your fantastic review! We're delighted to hear that Issac provided you with excellent service during your oil change. Keeping you updated and ensuring you had a great experience is our priority. We appreciate your kind words and look forward to serving you again at Reliable Nissan!

July 19, 2024

I called 3 times to find out if they would replace the transmission or CVT filter while performing the service. The service advisor never called me to verify the replacement. We were told it has no filter More

by Roy Boy#44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Vigil
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damian Perez
Jul 29, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your recent experience at Reliable Nissan. We sincerely apologize for the frustration caused by the lack of communication regarding your CVT filter and the missing locking lug nut from a previous service. Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com to discuss your specific experience further. We appreciate your feedback and hope to demonstrate the high level of service you deserve on your next visit.

July 19, 2024

I wouldn't have gone to a dealer for an oil change except for the coupon they sent me as a nice gesture for having a recall repair done prior. The coupon came as a flier & assumably it was to give them a cha More

by Kreadiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Reliable Nissan responded

Thank you for taking the time to share your recent experience at Reliable Nissan. We sincerely apologize that your oil change service did not meet your expectations, particularly in terms of wait time and communication. We would like the opportunity to discuss this further and learn more about your specific experience. Please reach out to Steve Vigil, our Service Director, directly at Svirgil@vtaig.com. Thank you for bringing this to our attention.

July 19, 2024

No contact, no one knew who anyone was. No feed back. It took probably two days longer than it should which almost wrecked my vacation. On the good side, they worked well with my 3rd par More

by drcmanspeaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Salazar
Jul 29, 2024 -

Reliable Nissan responded

Thank you for taking the time to leave a review about your recent service experience at Reliable Nissan. We apologize for the lack of communication and delays you encountered during your visit. To address your concerns about communication and delays further, please reach out to Steve Vigil, our Service Director, directly at Svirgil@vtaig.com. We appreciate your feedback and the opportunity to improve.

July 19, 2024

Learned to be alert and look at old receipts to make sure I didn’t recently have the service. Also learned that making an appointment doesn’t matter because making an appointment only means that “it gets you More

by Ciprie1001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2024

Thank you reliable Nissan for the outstanding work you do and thank you for the great purchase of my new vehicle More

by loidavigil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Roybal
Jul 07, 2024 -

Reliable Nissan responded

Thank you for your kind words! We're delighted to hear that you had a great experience purchasing your new vehicle with us. Our team at Reliable Nissan is dedicated to providing outstanding service, and your satisfaction is our top priority. Enjoy your new car, and if you need anything else, please don't hesitate to reach out!

July 01, 2024

The service guy I had was wonderful, was quick to get my car fixed and delt with! More

by HALEYMCOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember his name
Jul 07, 2024 -

Reliable Nissan responded

Thank you for your feedback! We're delighted to hear that our service team provided you with wonderful and efficient service. Ensuring a quick resolution to your car's needs is always our goal. If you have any more automotive needs or questions in the future, please feel free to reach out. We appreciate your business and look forward to serving you again at Reliable Nissan!

June 30, 2024

I’ve bought 2 vehicles here and have had a good experience both times. Abdul has been great to work with. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Kebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Cordova
Nov 07, 2024 -

Reliable Nissan responded

Thank you for your continued trust in us! We're so glad to hear you've had a positive experience both times you've purchased with us. Abdul is truly a great asset to our team, and we're happy he could assist you in making your experience a great one. We look forward to helping you again in the future!

June 29, 2024

Prompt and good service. Very polite and helpful staff. I do think that they should have a car wash . More

by ROSTAN_998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Reliable Nissan responded

Thank you for your feedback! We're glad to hear that you had a prompt and positive experience with our service team. We truly appreciate your suggestion about adding a car wash, and we will certainly take it into consideration as we continually look for ways to improve. We hope to serve you again soon!

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