Reliable Nissan - Service Center

Waiting to see how our warranty issue is handled. The part needs to be ordered and another appointment scheduled. The part needs to be ordered and another appointment scheduled. More

Everyone was very friendly and helpful. Everything was explained to us and the recall was quickly taken care of. Everything was explained to us and the recall was quickly taken care of. More

Great customer service ,have been going there for years , Ramon my service advisor is very professional. Ramon my service advisor is very professional. More

Excellent customer service by Anthony Rios. I scheduled my 2023 Nissan Rogue for oil change and also got a tire rotation and a plan to bring in my vehicle at the different mileage intervals fo I scheduled my 2023 Nissan Rogue for oil change and also got a tire rotation and a plan to bring in my vehicle at the different mileage intervals for service. More

Great service very punctual kept us informed overall experience was great. Great customer service overall experience was great. Great customer service overall More

Good customer service, very good about telling what there doing and how long it Will take doing and how long it Will take More

Don’t trust anything that Manny tells you. My car has been giving errors about the front impact sensors and Manny insists that everything is fine, but the flashing lights don’t match the owne My car has been giving errors about the front impact sensors and Manny insists that everything is fine, but the flashing lights don’t match the owners manual and none of my ~8 trips there have given any answers as to what is really wrong. Manny assured me he would send me the full software manual so I could look up all of the blink codes that day. It didn’t show up, so I emailed him, no response. Waited 2 weeks and went in to the “service” center to talk to him in person. Again, it would be sent that day. 2 more weeks of no email replies to get one that he would be sending it shortly. 4 days later I asked what he ment by shortly, as I still didn’t have it. No reply 2 weeks later. I have called and spoken to other managers who said they would call me back in 5 or 10 minutes. Still no callbacks after days. I have left messages with the sales and general manager, no replies. They are under new management, but not honest management. During this time, my in-laws took their car in, and were told that it would cost $1200 and take a day or two. No answers when they called. After 6 days, it was finally ready, but now it was $5000, and they denied ever saying it would be $1200. Denied any responsibility, blamed them, made a low ball offer to buy the car. Previously I took my car in because grease was oozing out of the doors, it took them 8 days to finish up the “work”, and they said that they hand cleaned up the excess grease. They hadn’t touched it at all. When I took it back in I sat in the dealership so they would actually do something. When they finally actually looked, they found that all four windows regulators were egregiously over greased. It took 4 more hours to clean it up. I am not a factory certified tech, but I can remove and replace a window regulator in less than an hour on a Honda or Toyota, so I don’t know why it took four hours to wipe the excess grease off of four of them. More