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Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.2
795 Reviews

795 Reviews of Reliable Chevrolet - NM - Service Center

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November 22, 2024

Will keep your car for months and will not answer your calls/ will directly dodge your calls to avoid answering progress updates for your vehicle More

by Yyyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure, never received a card
Nov 26, 2024 -

Reliable Chevrolet - NM responded

We understand how frustrating it can be to feel left in the dark regarding updates on your vehicle’s progress. Clear and timely communication is something we strive to deliver, and your experience does not align with the standard we aim to uphold. We’d like to learn more about your situation and ensure it’s addressed promptly. Please reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

November 21, 2024

Very professional and efficient All went well. Roberto was very helpful and thorough Explained all I needed to know More

by EASYRIDER87110
Recommend Dealer
Yes
Employees Worked With
Roberto
Nov 25, 2024 -

Reliable Chevrolet - NM responded

Thanks for the fantastic review! We're thrilled to hear that Roberto provided you with thorough support and a great experience. Our team strives for professionalism and efficiency, and it's wonderful to see that reflected in your feedback!

November 21, 2024

The last person i talked to was amazing. The first person not so much. Communications on the phone were not the best More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Nov 25, 2024 -

Reliable Chevrolet - NM responded

Thanks for your feedback, Mark! We're thrilled to hear you had a great experience with our team. We’re continuously working to improve our communication and appreciate your insights. Your thoughts help us serve you better!

November 21, 2024

Very happy with Oliver and Steve with there knowledge and professional experience. If we ever need to buy another vehicle, I will call them first. More

by KEMS77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
Nov 25, 2024 -

Reliable Chevrolet - NM responded

We’re thrilled to hear about your positive experience with Oliver and Steve! Their expertise truly makes a difference, and we appreciate your trust in us for your future vehicle needs. Looking forward to assisting you again!

November 21, 2024

You guys didn’t fix’s my car and took my car that’s a no good!! More

by Z.PINT054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angels
Nov 26, 2024 -

Reliable Chevrolet - NM responded

We understand how upsetting it must be to feel like your car wasn't fixed and that your experience didn’t meet your expectations. That’s certainly not the standard of care we strive to provide. To address this matter fully and ensure your concerns are resolved, we encourage you to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

November 20, 2024

Great service, complete transparent about the wait time. The honesty is much appreciated. With a smile More

by CCCBABYJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pierce
Nov 21, 2024 -

Reliable Chevrolet - NM responded

Thanks! We’re thrilled to hear you had a great experience with our service. Transparency and a friendly approach are important to us. Your feedback makes our day!

November 20, 2024

Reliable Nissan sells me a Traverse with a leak in the exhaust (didn’t know til now) and they sold me a MPP and calls it a “bumper to bumper” warranty. So I’m paying $100 extra dollars a month only to fin More

by JIMMYMINERD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mechanics (Chevy) Sales (Nissan)
Nov 22, 2024 -

Reliable Chevrolet - NM responded

Jimmy, we understand your frustration and are genuinely sorry to hear about the issues you’ve encountered with your vehicle and the warranty you were sold. It’s never our intention to create confusion or cause inconvenience for our customers. We take your concerns seriously and would appreciate the opportunity to review the situation further. Please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com.

November 19, 2024

They addressed all my concerns on my vechicle and serviced it in a timely manner. More

by patperea_bnsf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Baros
Nov 20, 2024 -

Reliable Chevrolet - NM responded

Pat, thanks for the fantastic review! We're thrilled to hear that we addressed your concerns and provided timely service. Your satisfaction is our priority, and we appreciate your support!

November 19, 2024

Fi fy fo fum that’s four words out of fifteen it’s this comment dumb More

by CODYDUDDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ba
Nov 20, 2024 -

Reliable Chevrolet - NM responded

Cody, thanks for the fun comment! We love your creativity and appreciate you taking the time to share your thoughts. Your support means a lot to us!

November 19, 2024

We were al welcome by the salesman. It was very good to making everything possible to drive away a reliable ride. More

by MABLEBLACK5349
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Blea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Reliable Chevrolet - NM responded

Mable, we’re thrilled to hear you felt welcomed and found a reliable ride! Our team strives to provide the best experience for our customers. Thanks for sharing your positive experience!

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