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Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.2
872 Reviews
Call Service Center (505) 216-2993

872 Reviews of Reliable Chevrolet - NM - Service Center

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June 24, 2024

I recently made an appointment for an oil change. I took the vehicle in and was advised that it may take 2 hours. 2 hours later I noticed my vehicle was still outside in the yard, so I pointed that More

by KARL.F22349
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2024 -

Reliable Chevrolet - NM responded

Thank you for sharing your recent experience with us. We apologize for the extended wait time you encountered during your oil change appointment. While we are glad to hear you were not charged for the service, we understand that three hours for an oil change is excessive and does not align with our service standards. To discuss this matter further and ensure your future visits are more efficient, please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience. We appreciate your feedback and look forward to serving you better in the future.

June 23, 2024

They were courtesy well information very good nice respectfully kept me I formed and honest More

by DOREEBAREL5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I had oil change they were awesome
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June 20, 2024

100% better experience. We were very satisfied with everything. We would gladly recommend Reliable Chevrolet to our friends and family again. More

by aherrera2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Poling , Marcos Pando-Gallegos
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June 20, 2024

The original person who took me in, Angel, passed me off to Aaron, who had no clue til later. Aaron was very nice and honest with me. I do appreciate people like Aaron. I don't think that was very profess More

by THOMAS_PENNY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Rivera-Arteaga
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June 19, 2024

We received our chevy equinox back in good working order from reliable Chevrolet with no problem More

by CHAVEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob service department
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Jun 20, 2024 -

Reliable Chevrolet - NM responded

We're delighted to hear about your positive experience with Reliable Chevrolet NM! Ensuring that your Chevy Equinox was returned in good working order, with no issues, is what we aim for with every service visit. Your satisfaction and peace of mind are important to us, and we're glad that we could meet your expectations. If there's anything else we can assist you with or if you have any more feedback to share, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

June 19, 2024

Thank God for a young man named Ryan! !! He turned around a very nasty situation More

by ECOOK920
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan in service was the only one I would hire in my businesses
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Jun 19, 2024 -

ECOOK920 responded

Leading up to my experiance the first person i encountered was not trained to help me, ii left a message foe the service manager who did not call me back, the first time i called the dealership service department again and was connected to a service technician named Ryan who absolutely is 100 percent. However when i got to the dealership I was confronted with anothe tech by the name of Angel who was so rude and condensindingit just messed up what was a beautiful day. His mocking behavier and arrogance was way beyond the scope of what good customer service exudes.

June 18, 2024

Your staff was very helpful very polite and very knowledgeable about what they were doing to the vehicle and how long it was gonna take. I wanna make sure I come back again for services. More

by JUSTIN.ROMERO85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darien Greenidge
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Jun 20, 2024 -

Reliable Chevrolet - NM responded

Thank you for taking the time to share your positive experience at Reliable Chevrolet NM! We're thrilled to hear that our staff was helpful, polite, and knowledgeable. At Reliable Chevrolet, we prioritize customer service and ensuring a smooth service experience for all our customers.

June 17, 2024

I am never able to speak with my advisor and he never calls me back. More

by manda1
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
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June 17, 2024

Great staff and service manager was very helpful, honest, and fair. They were able to get my vehicle in quickly. More

by GSTRICK491
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pierce
Report | Print
Jun 20, 2024 -

Reliable Chevrolet - NM responded

Thank you for taking the time to share your positive experience at Reliable Chevrolet NM! We're thrilled to hear that our staff and service manager were helpful, honest, fair, and able to get your vehicle in quickly. That's exactly what we strive for! Thank you for choosing Reliable Chevrolet!

June 17, 2024

Aaron went above and beyond to ensure I was a happy customer. Best experience I’ve had taking my car to mechanic. More

by SANJENNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Jun 19, 2024 -

Reliable Chevrolet - NM responded

Thank you for taking the time to share your fantastic experience at Reliable Chevrolet NM! We're thrilled to hear that Aaron provided exceptional service and made your visit the best you've ever had at a mechanic. That's high praise, and we truly appreciate it! Thank you again for choosing Reliable Chevrolet.

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