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Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.2
872 Reviews
Call Service Center (505) 216-2993

872 Reviews of Reliable Chevrolet - NM - Service Center

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July 24, 2024

Service got me out within, the estimated wait time of 2 hours.it was grate More

by RUBE.NM66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Crowder
Report | Print
Jul 24, 2024 -

Reliable Chevrolet - NM responded

Thank you so much for taking the time to leave a 5-star review! We're thrilled to hear that our service department was able to get you in and out within the estimated wait time. We strive to provide efficient and timely service, and your feedback lets us know we're on the right track.

July 23, 2024

Excellent service for my 2024 Colorado. Warranty work was done quickly and precisely. Service crew was great! More

by Kent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tierra Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in Service Department
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July 23, 2024

Service Tech failed to check on availability of parts. Wasted trip to ABQ drive 3 hours. More

by ASHIRLESON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Report | Print
Jul 29, 2024 -

Reliable Chevrolet - NM responded

We sincerely apologize for the inconvenience caused by the service technician not checking on parts availability before your appointment. We understand the frustration of making a long trip only to find out the necessary parts are not in stock. At Reliable Chevrolet, we strive to provide efficient and transparent service. To rectify this situation and discuss how we can better serve you in the future, please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience.

July 23, 2024

We (my wife and I), are very fortunate to get the "Great Service" that we always get at Reliable Chevrolet in Albuquerque N.M., thank you Katrina and Don Poling the Service Director. Albert and More

by pistolero1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Marsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 21, 2024

Brought truck in for oil change. Service was quick, the shop was clean and the technicians were helpful More

by STEVEABAIRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kat
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Jul 26, 2024 -

Reliable Chevrolet - NM responded

Thank you for your review! We're pleased to hear that your service experience was quick and efficient. We appreciate your feedback and look forward to serving you again at Reliable Chevrolet NM.

July 21, 2024

nothing to say at this time. I will see after i drive my car for a little bit More

by mstaley3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
none
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Jul 26, 2024 -

Reliable Chevrolet - NM responded

Thank you for sharing your initial thoughts! We hope you enjoy driving your new car. If you have any feedback or need assistance after you've had some time with it, please don't hesitate to reach out. We're here to help and ensure you have a great experience with Reliable Chevrolet NM. Safe travels!

July 20, 2024

Services were completed and quoted correctly with nothing more. My only complaint is the work took a lot longer than expected. I’m happy with the service department at Reliable More

by A.ROMERO_4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron in service department
Report | Print
Jul 25, 2024 -

Reliable Chevrolet - NM responded

Thank you for taking the time to share your feedback. We appreciate that the work was completed as quoted and that you're happy with our service department. If you have any suggestions on how we can improve, please don't hesitate to share.

July 20, 2024

Marcos was very nice and professional great customer service ....had my vehicle ready on time More

by dianeebarajas76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
marcos
Report | Print
Jul 25, 2024 -

Reliable Chevrolet - NM responded

We’re thrilled to hear that Marcos provided exceptional customer service! It’s fantastic that your vehicle was ready on time. We appreciate you choosing Reliable Chevrolet NM.

July 20, 2024

They have had my car for over a month and still do not have estimated completion timeline. They have been very uncommunicative. I have had to call multiple time to get any update. I’ve been promised retur More

by MARRIED-S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob
Report | Print
Jul 29, 2024 -

Reliable Chevrolet - NM responded

Thank you for your feedback. It appears the transmission has been ordered and you are now in a rental according to our records. We look forward to getting all of these concerns fixed for you as soon as possible. Thank you for bringing this to out attention, and for letting us address your concerns!

July 19, 2024

People should be cross trained to assist when a co-worker (advisor) is out. I can give Kudos to Ryan an advisor that did take the time to provide me with an update. More

by MAES.BECCA.23
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan (advisor in service department)
Report | Print
Jul 29, 2024 -

Reliable Chevrolet - NM responded

We appreciate you taking the time to share your feedback. We apologize that you experienced a delay due to an unavailable service advisor. It's important to us that all customers receive clear communication throughout their service experience. We would also like to learn more about your specific experience and how we can improve. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience.

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