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Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.2
795 Reviews

795 Reviews of Reliable Chevrolet - NM - Service Center

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December 01, 2024

They need to take a hard look at customer service, timely service that leads to customer satisfaction. More

by JMILLER9303
Recommend Dealer
No
Employees Worked With
Ryan
Dec 03, 2024 -

Reliable Chevrolet - NM responded

We understand that timely service and customer satisfaction are key to creating a positive experience. We take this seriously and are committed to addressing any concerns regarding customer service. We would like to further discuss your experience and work towards a resolution. Please feel free to reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826. Alternatively, you can contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

November 28, 2024

Great service center. Answered all my questions and concerns. No issues or concerns. People were friendly More

by EASYRIDER87110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto
Dec 02, 2024 -

Reliable Chevrolet - NM responded

Thanks for the fantastic review! We're thrilled to hear that you had a great experience with our service team. Providing friendly and helpful service is our priority. We look forward to assisting you again in the future!

November 28, 2024

It’s a great dealership, overall good experience. Service took a little longer than expected More

by NBURNSIDE143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Reliable Chevrolet - NM responded

Thanks for your feedback! We're glad you had a great experience overall. We appreciate your patience and are always looking for ways to improve our service times. Your insights help us serve you better!

November 28, 2024

Service was amazing fast and efficient ! Would recommend to all family and friends ! Definitely a stress free process ! More

by TT03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Charles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Podhajecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Olguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Valenzuela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Jenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Madrid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon McLamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Reliable Chevrolet - NM responded

Thanks for the fantastic feedback! We’re thrilled to hear you had a fast and efficient experience. Your recommendation means a lot to us, and we’re here to make every process as stress-free as possible. Looking forward to serving you and your loved ones again!

November 28, 2024

My service was done insufficiently, my vehicle due to the service damaged my garage floor. I am and was very disappointed and dissatisfied with the services provided on a simple oil change service. More

by ADANMAG11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron in Service
Dec 03, 2024 -

Reliable Chevrolet - NM responded

We understand your frustration and disappointment with your recent experience. A routine service like an oil change should never lead to the issues you’ve described, including damage to your garage floor. We take situations like this seriously and want to ensure we address your concerns thoroughly. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

November 27, 2024

After my vehicle gad an issue we took it in to dind out what happened and was told that there was no way for them to get a diagnostic run on my vehicle unless scheduled it for four weeks ahead of time and More

by Mariarose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Dec 02, 2024 -

Reliable Chevrolet - NM responded

We understand how important your vehicle is to you, especially when you rely on it for work. It's also concerning to hear about the lack of basic maintenance and the condition of your vehicle when you picked it up. This is not the level of service we strive to provide. We’d like to resolve this matter and ensure it doesn't happen again. Please reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

November 27, 2024

I've been coming to the dearlship for a few years now. Only issue I have is the wait to get your vehicle inspected if there is any issues I took it in and had to wait 2 weeks to be told finally it still h More

by JUANITA_ARAGON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Avalos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Reliable Chevrolet - NM responded

We understand the frustration of long wait times for vehicle inspections, and we apologize for the inconvenience this has caused you. We strive to balance efficiency with thoroughness, and your feedback is invaluable as we work to improve. To address your concerns, we recommend reaching out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

November 26, 2024

Service dept and sales at Reliable Chevy has always brought me back. With complete confidence and trust. My family and business will continue to utilize when looking for new vehicles or service. More

by c.moquino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Charles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristano Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oliver Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Reliable Chevrolet - NM responded

Thank you! We're thrilled to hear that you consistently have a great experience with our service and sales teams. Your trust and loyalty mean the world to us. We look forward to serving you and your family for many more years to come!

November 23, 2024

Ben helped me find just the truck I needed and wanted. He assisted the process all the way and I drove home a satisfied customer in my new truck. More

by vicky.groskinsky
Recommend Dealer
Yes
Employees Worked With
Benjamin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Reliable Chevrolet - NM responded

Vicky, we’re thrilled to hear about your positive experience with Ben! It’s great to know he helped you find the perfect truck and made the process enjoyable. Enjoy your new ride, and thank you for sharing your feedback!

November 22, 2024

Aron was quite helpful and friendly. I’m glad it was easy in and out. More

by pwallis1224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aron
Nov 25, 2024 -

Reliable Chevrolet - NM responded

Thanks! We're thrilled to hear Aron made your experience enjoyable and efficient. Our team is here to help, and your feedback means a lot to us. Looking forward to seeing you again!

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