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Regal Lakeland

Lakeland, FL

4.6
915 Reviews
Regal Used Car Superstore invites Brandon and Winter Haven, FL area drivers to our used car dealership for quality pre-owned car sales and financing at competitive rates. We have been serving the Lakeland, FL area and beyond since 1973, providing a stress-free car shopping environment and superior customer service for all. Our extensive selection of used cars for sale allows you to shop across many makes and models to find the vehicle right for you at the right price. Whether you shop Regal Used Car Superstore online or on-site at our used car lot in Lakeland, FL, you can expect to get a great deal on a quality used SUV, pickup truck or car!
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 915 reviews

August 14, 2024

They are really firm on price, and lowball trade. Really disappointed. After I purchased car from them 3 days tried to get trade priced. More

by KALEKSANDRYAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pete Roussos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Davis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Regal Lakeland responded

Thank you for sharing your experience. I’m sorry to hear that you were disappointed with the trade-in offer and the pricing process. We strive to offer fair and competitive prices, and it's clear that we fell short in your case. I understand how frustrating it can be to feel that you received a lower trade-in value than expected, especially so soon after purchasing a vehicle. We appreciate your feedback

August 13, 2024

My salesman (Avin) was very professional and worked hard to get me the deal I wanted. Once we came to terms I was out faster then I expected! A couple minor things were quickly corrected and I was on my w More

by joecupido
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Regal Lakeland responded

We have a great team! Congratulations on your purchase.

August 08, 2024

Nick was a very polite non pushy salesman that was able to secure us a fair deal for both sides. Buying process was very seamless, he delivered the car right when he said he would to make things easier on More

by John L
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris "Boz" Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Regal Lakeland responded

Thank you for sharing your positive experience with Nick! It’s great to know that the buying process was seamless and that Nick delivered the car exactly as promised, making things easier for you.

August 02, 2024

Nick Davis made my car shopping experience an absolute breeze. He was aggressive making the sale execute with all parties involved. Nick even went the extra mile driving the vehicle from Lakeland, FL to O More

by Imani Watts
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cris Aviso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Regal Lakeland responded

Thank you so much for taking the time to share your wonderful experience with Nick! We’re thrilled to hear that he made your car shopping experience such a breeze. Nick truly embodies the commitment to customer satisfaction that we strive for, and your kind words highlight exactly why he’s such a valued member of our team. If you ever need anything in the future, please don’t hesitate to reach out. Thank you again for choosing us, and congratulations on your new vehicle!

July 30, 2024

Awesome guy & easy to talk to. He listened to what you're looking for & truly goes beyond. More

by Eaglesgirl
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos "CJ" Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Regal Lakeland responded

Thanks so much for sharing your experience with us.

July 30, 2024

Everything went fine until it was time to sign and I felt pressured to agree to the extended warranty and when I said no. The man got very aggressive. I wanted to get up and leave. I will never buy a car fro More

by v.whitted88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sean Bryant
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Misael Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Regal Lakeland responded

We're sorry to hear that you had a poor experience at our dealership. We strive to provide exceptional service to all our customers, and we're disappointed that we fell short in your case. We take all feedback seriously and will address your concerns with our team to ensure this doesn't happen in the future. Your experience is important to us, and we want to ensure all customers feel respected and valued.

July 30, 2024

The sales process was smooth and efficient. Thank you to all that helped with my new ride. More

by carriehopkins78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Plummer
Aug 01, 2024 -

Regal Lakeland responded

Thank you for sharing your experience! We're thrilled to hear that the sales process was smooth and efficient. It's always our goal to make the car-buying experience as pleasant as possible. Congratulations on your new ride! We're glad we could assist you, and we appreciate your kind words.

July 21, 2024

I recently purchased a vehicle and had the pleasure of working with CJ Flores. From start to finish, the experience was outstanding. CJ was incredibly knowledgeable, patient, and attentive to my needs. He More

by Alicia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pete Roussos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leah Gorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos "CJ" Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Regal Lakeland responded

Thank you for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again.

July 03, 2024

Ask for Bradley, he is the best! He goes above and beyond for his customers and tries to help as much as possible. He is a professional and polite salesperson. There was no-pressure More

by Sondra P.
Recommend Dealer
Yes
Employees Worked With
Bradley Beresford
Jul 08, 2024 -

Regal Lakeland responded

Congratulations on your purchase and thank you for the feedback.

June 22, 2024

Test drive the truck. Service Engine Soon light came on, salesman said that it was different than a check engine light- it is not. Got the truck home, and it has been sitt More

by stevend16057
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cris Aviso
2.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Maynard
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Adams
2.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Holly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregg Baldwin
Jul 08, 2024 -

Regal Lakeland responded

Thank you for sharing your experience, and we apologize for the inconvenience you've faced with your new truck. We regret that the Service Engine light was not properly addressed during your test drive and for any confusion regarding its significance. It's concerning to hear that your truck is now not starting, and we want to resolve this as quickly as possible. Please contact us, our sales manager has left several voicemails as we are trying to address your concerns.

Jul 11, 2024 -

stevend16057 responded

I haven’t responded till I was less upset. To get the truck to run- new diistributor, cap, rotor, cam sensor, pcv valve, ignition coil, spark plugs, crankshaft sensor, air filter. It now runs, but is hard to start and idles rough. Had to replace 3rd door handle. (Which I knew buying truck) had to get lock pins for the headlights- because they fell out of brackets. At least AC works. Now that I have driven it a few hundred miles- I have found the harmonic balancer is separated in 2 pieces.-apparently a Chevy/gmc problem.

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