Robert Holly

Chris and Doug were both polite and professional when it came to showing me the vehicle, letting me test drive it, anf working with me on the price. The main gripe I have is communication once the deal w came to showing me the vehicle, letting me test drive it, anf working with me on the price. The main gripe I have is communication once the deal was finalized. When we finished the paperwork on Wednesday, Doug informed me that the vehicle had just gotten to the dealership and needed to be inspected and serviced. He said hed make sure it was first in line for service the next day and id be contacted when it was ready. However I hadn't heard anything from Doug or the service department by late afternoon Thursday (other than we will let you know when its ready). I contacted regal via chat on the site and did receive a text eventually saying my vehicle needed 2 tires which had to be delivered and it wouldn't be ready until the next day (Friday). By the afternoon of friday I still hadn't heard anything and was starting to wonder if something else was wrong with the vehicle that I wasnt being told. Half a day seems like a long time to change out 2 tires, even with balancing and alignment. I was finally told the vehicle was ready at 4pm on friday, 2 days after I bought and paid for it. Again, everyone I dealt with was polite and professional, but I would've very much appreciated updates in what was going on with the car. A message about the estimated time it was going to be completed or what stage of inspection/repair it was at would've helped put my mind at ease. More

by rhebda13 Verified Customer Verified Customer

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Great deal very professional with a smooth trasaction. Jovan and Justius did a great job. Jovan and Justius did a great job. More

by janshealy Verified Customer Verified Customer

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The staff welcomed me and were very kind. Offered me and my family drinks and got us seated quickly. The entire process lasted around an hour and a half. Great people who helped me get what I Offered me and my family drinks and got us seated quickly. The entire process lasted around an hour and a half. Great people who helped me get what I came looking for. More

by Demetrious Johnson Verified Customer Verified Customer

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This was my first time buying a vehicle and the experience was great. My girlfriend Mia told me about Victoria that she had used him years ago and told me how good he was and yes he was such a good experience was great. My girlfriend Mia told me about Victoria that she had used him years ago and told me how good he was and yes he was such a good person and very helpful in every way thank you Vic More

by carolynswest48 Verified Customer Verified Customer

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I had the best service from everyone. Great Team I highly recommend them. Nate was wonderful to work with. Great Team I highly recommend them. Nate was wonderful to work with. More

by deborah.werner Verified Customer Verified Customer

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They sold me a car that 2 weeks later I had to get my shop vac and suck out over 2 buckets of water and then they are going to tell me buy as is. I put 3000 down on vehicle so yes I am furious over it an shop vac and suck out over 2 buckets of water and then they are going to tell me buy as is. I put 3000 down on vehicle so yes I am furious over it and I know they knew that car had problems like that , that is why Alicia was rushing me so no I got nothing nice to say about the whole experience, I definitely would not recommend anyone to buy a car through them specially not through Alicia More

by shaliko39 Verified Customer Verified Customer

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I really appreciated the communication and problem solving during our interactions. This made for a positive experience. solving during our interactions. This made for a positive experience. More

by wheels015 Verified Customer Verified Customer

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Robert was great. Very helpful and knowledgeable. Excellent customer service technique! He followed up with us and that was a great help. Very helpful and knowledgeable. Excellent customer service technique! He followed up with us and that was a great help. More

by nadinepmarquez Verified Customer Verified Customer

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Jerome provided expertise and guidance in selection of a vehicle that fit my budget and style! Rob was most helpful and transparent in locating financing for my ideal vehicle. Justus gave exceptional suppor vehicle that fit my budget and style! Rob was most helpful and transparent in locating financing for my ideal vehicle. Justus gave exceptional support in my understanding of warranty and what all it covers. Jerome additionally ensured all documentation and vehicle promises were met above expectations. I am very happy with my purchase and experience with staff and support. Honorable Mentions are Jeff Bass in financing for his support and the wonderful guy in detailing for reconditioning and the mechanical service center for my vehicle it truly looks and feels brand new! More

by Deyanira Verified Customer Verified Customer

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We called and made a request. Went beyond call of duty to cover for someone else and immediately took care of concern. Went beyond call of duty to cover for someone else and immediately took care of concern. More

by Dennis Verified Customer Verified Customer

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