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Regal Lakeland

Lakeland, FL

4.6
975 Reviews
Regal Used Car Superstore invites Brandon and Winter Haven, FL area drivers to our used car dealership for quality pre-owned car sales and financing at competitive rates. We have been serving the Lakeland, FL area and beyond since 1973, providing a stress-free car shopping environment and superior customer service for all. Our extensive selection of used cars for sale allows you to shop across many makes and models to find the vehicle right for you at the right price. Whether you shop Regal Used Car Superstore online or on-site at our used car lot in Lakeland, FL, you can expect to get a great deal on a quality used SUV, pickup truck or car!
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 975 reviews

August 03, 2021

Douglas Maynard was great to work with. He's an asset to the Regal team. He found us a used car that fit our needs and we feel like we got a great deal. We will definitely be back when we upgrade our car in More

by Jake
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Regal Lakeland responded

Congratulations on your new-to-you vehicle Jake!

August 03, 2021

Vehicle was very clean when I test drove it. The used car office needs to be upgraded to make it more comfortable for the customer. More

by Aik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris "Boz" Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Lucas
Aug 11, 2021 -

Regal Lakeland responded

Congratulations on your new-to-you vehicle!

August 03, 2021

Very helpful at the beginning then said they had nice selection to choose from but only showed us 2 cars...we weren't satisfied and wanted to bring it back within 48 and said they wouldn't accommodate us More

by altonsigma78
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Maynard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sulie Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Holly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caty Gorman
Aug 03, 2021 -

Regal Lakeland responded

Thank you for your feedback, unfortunately there is no return policy in the state of FL. Every customer is welcome to look at any and all of our inventory at all of our dealerships while they are here, all you have to do is ask, you stated that you only wanted the vehicle that you came in to see.

Aug 03, 2021 -

altonsigma78 responded

We asked to see more vehicles and my wife wantes to walk away based off her more than feasible credit score (620) we were looking for a much better rate...like qe were offered at 3 other dealers but again were told no...deal was in place I thought customer satisfaction was the #1 priority i guess making a sizeable profit is...

Aug 03, 2021 -

Regal Lakeland responded

If you would like to discuss further please contact Customer Service Manager, Alaina Southern at 863-333-4633

Aug 03, 2021 -

altonsigma78 responded

Perfect looking forward to working with her on a fair resolution

Aug 10, 2021 -

altonsigma78 responded

Hi Ms. Southern, Would you call me at your earliest convenience. This is Mr.Martin about the Accord

July 28, 2021

Fastest I've ever purchased a vehicle. Very straight forward. Very fair. No hassle. I would definitely consider buying a vehicle here again. Highly recommend. More

by gvd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris "Boz" Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Lucas
Jul 29, 2021 -

Regal Lakeland responded

Congratulations on your new vehicle!

July 19, 2021

Very large selection of used cars at an affordable price. The sales person was extremely nice and offered us free bottles of water. That is all. More

by kevin_duk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 20, 2021 -

Regal Lakeland responded

Thanks Kevin, we hope you found something you like in our used car inventory!

July 15, 2021

They don’t value a return customer at Regal. I’m disappointed once again and still having ongoing problems that require continuous time and e More

by Billbuaer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Bass
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Dolce
Jul 15, 2021 -

Regal Lakeland responded

We value all of our customers and would like to help resolve your issues, please contact Customer Service Manager, Alaina Southern at 863-333-4633

Jul 27, 2021 -

Billbuaer responded

Thank you to Steve and the service department for the quick response for correcting the mistakes and mishandling of my issues. No customer should be treated like I was treated.

July 13, 2021

The service i received was fast, friendly, efficient and The service i received was fast, friendly, efficient and super helpful! Boz understood my goal and made it happen. Completely met all goals above and More

by hchavous86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris "Boz" Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Regal Lakeland responded

Congrats on your new vehicle!

July 12, 2021

Chris was professional & knowledgeable Got me situated Chris was professional & knowledgeable Got me situated I was shocked by miles on vehicle it was actually true price was ok for 2019 dodge ram More

by stacyburgess1887
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Christopher Dolce
Jul 14, 2021 -

Regal Lakeland responded

Congratulations on your new vehicle!

July 08, 2021

Great dealership has alot of car options and Douglas was a great help he really helped get me a great deal on a car very friendly would definitely buy from him again. More

by desireenash03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sulie Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Regal Lakeland responded

Congratulations on your new vehicle!

July 07, 2021

Lies. $480 a month for a old raged out Chevy car. Insurance went up to $1,000 a month.. and I had no accident ft More

by you
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Christopher Dolce
Jul 08, 2021 -

Regal Lakeland responded

yikes! We do not sell insurance, so that was not our decision. But we would be happy to give you some recommendations of other insurance companies you could call to lower your rate. Give our customer service manager Alaina Southern a call at 863-333-4633 she would be happy to help.

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