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Regal Lakeland

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.6
916 Reviews
Regal Used Car Superstore invites Brandon and Winter Haven, FL area drivers to our used car dealership for quality pre-owned car sales and financing at competitive rates. We have been serving the Lakeland, FL area and beyond since 1973, providing a stress-free car shopping environment and superior customer service for all. Our extensive selection of used cars for sale allows you to shop across many makes and models to find the vehicle right for you at the right price. Whether you shop Regal Used Car Superstore online or on-site at our used car lot in Lakeland, FL, you can expect to get a great deal on a quality used SUV, pickup truck or car!
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 916 reviews

August 06, 2022

I went to a few other dealerships but Regal G M C was a great the staff went out of there way very helpful no pressure explain everything and went that extra mile to make sure I got a good deal! More

by Dennis H Drainville
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Hughes
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Aug 17, 2022 -

Regal Lakeland responded

We are glad the road brought you to Regal!

August 05, 2022

Excellent experience dealing with all personnel. Though the car did not have manual questions were answered and we have tracked down a manual on line for further information. More

by RkeyTek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris "Boz" Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leah Gorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Macdowell, Eric Allen, Chad Suddreth
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Aug 17, 2022 -

Regal Lakeland responded

Thanks for choosing Regal!

August 04, 2022

The salesman was extremely helpful and knowledgeable about the truck. I had a wonderful experience with regal. More

by Kat17618
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Ortiz
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Aug 04, 2022 -

Kat17618 responded

Very good experience with Regal Chevrolet. Their service package is great!

August 03, 2022

My experience with regal dealership was excellent everyone there the staff was amazing and yes very much I would recommend you guys for someone else to purchase a vehicle More

by smith.ws1313
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Box
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Aug 26, 2022 -

Regal Lakeland responded

Thank you so much for your comment! We are so happy to hear you had a great experience with our team and congrats on the new car!

August 03, 2022

Nice sales guys quick process compared to other dealerships. Quick to answer any questions for me More

by dmdoty1985
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Holly
Other Employees : Stephanie Towle
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Aug 26, 2022 -

Regal Lakeland responded

Thank you for your comment and congrats on the new car!

August 03, 2022

Leah went above and beyond for me, she made sure I was happy with the vehicle and made the whole process seamless. I would highly recommend her to anyone looking for a good used or new vehicle. 10/10 More

by Blakebarrington5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leah Gorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2022 -

Regal Lakeland responded

Thanks for choosing Regal!

July 31, 2022

Michael and Pedro have been awesome to work with. They really go above and beyond to make the process as easy as possible. More

by ADMIN19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hughes, Pedro Jener
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Aug 26, 2022 -

Regal Lakeland responded

Thank you for your comment! We appreciate it your business and are happy to hear you had a great experience.

July 20, 2022

Very eager to push a loan with additional unnecessary fees attached that cost the consumer more than they bargained for. Poor communicators, leave you standing, waiting for assistance after a cheerful we More

by RRB
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Bryant
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kofler
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Jul 20, 2022 -

Regal Lakeland responded

We would like to look into this further but are unable to access your customer records based on information provided. Please call customer service manager Alaina Southern at 863-333-4633

Aug 04, 2022 -

RRB responded

To follow up: Contact was made with Alaina by phone who had our vehicle towed back to their shop with a promise that we'd be updated on it's repair status. While we are thankful that repairs were made, there was no further contact at all, after messages from myself and my husband were left. More messages followed to the Kia Service center to Jeff Solo, with zero returned calls. Our salesman attempted to call me, then text to say our vehicle was ready to be picked up. We made the hour drive over, got there, no information was offered, no one allegedly knew anything about the repairs. I finally made contact with Mia B today who graciously went out of her way to email me a copy of the invoice so we could see what was done. I stress the fact that we are thankful for this. I also stress the fact that communication was completely disregarded. Not only in response to the aforementioned, but also to my original review. The extras on the contract have not been addressed, even when it states it's the dealers responsibility to assist with cancelling the extras. So, once again, use extreme caution if you choose to do business with Regal. Do your due diligence prior to going, know your vehicle, look it over very well, bring a mechanic, it would be worth paying one to come with you rather then being stuck with a lemon. Best wishes

Aug 04, 2022 -

Regal Lakeland responded

Robin, we apologize for the lack of communication and will discuss this issue with our management. Alaina was out of town and relied on the team to keep you informed. If you would like to provide an email address we can send you the cancellation paperwork for your prepaid maintenance and road hazard. Or you can contact Amy Mercado at 863-687-8000 xt 1313

July 20, 2022

I appreciate the care I received. They worked very hard to make sure I was satisfied. Thank you! More

by slydan1117
Recommend Dealer
Yes
Employees Worked With
Robert Holly
Other Employees : David Schulz
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Aug 26, 2022 -

Regal Lakeland responded

We are so happy to hear you had a great experience with our team and look forward to assisting you again in the future!

July 17, 2022

This was probably the easiest and quickest car buying experience I have ever had. Chad S. was super helpful. 10 out of 10!!! More

by heatherjr83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Lucas, Chad Suddreth
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Aug 26, 2022 -

Regal Lakeland responded

We are so happy to hear you had a great experience with our team and look forward to assisting you again in the future!

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