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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,041 Reviews

3,041 Reviews of Regal Kia Lakeland - Service Center

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August 02, 2023

Misty was very professional and inviting. It was my first time visiting so I didn’t know what to expect. She kept checking on me and informing me about the process of my car. If anyone ask wh More

by Kamare_2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Regal Kia Lakeland responded

Thank you for trusting Regal Kia with your service needs.

August 02, 2023

I bought my car here and the service drpt is great. Misty was awesome . I will return and hope to get her again. More

by MMCGUIGAN2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Regal Kia Lakeland responded

Thank you. You can always for for Misty when you set your appointment or when you arrive.

August 02, 2023

Carlos was great. Explained to me what was done. I asked about a veteran discount and he gave me 10%. This visit went better than the last. More

by carnegieron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Iona
Aug 03, 2023 -

Regal Kia Lakeland responded

Thank you, we strive for a great customer experience.

August 02, 2023

Jorge was really nice. However, I was there for oil, tires and recall. The recall was on the tow package. I was happy to learn i had a tow package....I do not. I asked if More

by SBRANCH7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Regal Kia Lakeland responded

Thank you!

August 02, 2023

In for a recall and had some additional work done. Service was quick and easy. HAPPY CUSTOMER! More

by BECKYDORICS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Regal Kia Lakeland responded

Thank you!

August 01, 2023

My visit was quick and easy. Jeremy provided me with all updates as they became available More

by ADM.120288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Regal Kia Lakeland responded

Thank you!

August 01, 2023

Great service! Our salesman Shawn was awesome…. I would definitely recommend Regal Kia again. Thanks More

by tlskss
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Shawn
Aug 03, 2023 -

Regal Kia Lakeland responded

We want you to know how much we appreciate your review. Our staff works hard every day to give you the best experience possible.

July 31, 2023

Didn’t receive the help I need! !!! Always say yes and at the end they’re not able to do what they said!!!! More

by edgarnoel_13
Recommend Dealer
No
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Regal Kia Lakeland responded

We’re so sorry that your experience did not match your expectations.

July 30, 2023

Regal Kia sales and service are the best. They always treat me like we’re special! More

by WINDSORJOHNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Srecko Bokun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan , Jeff Bass
Aug 03, 2023 -

Regal Kia Lakeland responded

It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.

July 29, 2023

I would have liked to have known there was going to be a 3400 charge up front More

by dgordingolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Aug 03, 2023 -

Regal Kia Lakeland responded

Thank you for your feedback. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

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