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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,059 Reviews
Call Service Center (863) 485-6697

3,059 Reviews of Regal Kia Lakeland - Service Center

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October 17, 2023

I was thankful for an appointment that was on time and didn't last for very long and that they kept me informed of everything that was done More

by nokia0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Report | Print
Oct 19, 2023 -

Regal Kia Lakeland responded

We really appreciate your business and helping to share the word about Regal Kia.

October 17, 2023

Disappointed that you didn’t have the recall part in stock. Considering we called in advance of our appointment. More

by alanlleitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson, Carlos Iona, Genesis Cruz
Report | Print
Oct 19, 2023 -

Regal Kia Lakeland responded

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

October 15, 2023

Easy to schedule service. . very efficient process and follow up . Always receive exceptional customer service. More

by jsyrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Report | Print
Oct 16, 2023 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us feedback.

October 14, 2023

The service department is great however my service advisor was rude and did not communicate things very well More

by nokia0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Genesis Cruz
Report | Print
Oct 16, 2023 -

Regal Kia Lakeland responded

We would like the opportunity to investigate your feedback further. Please feel free to reach out to customerservice@regallakeland.com or call 863-333-4686 with any further comments or concerns you wish to share.

October 13, 2023

always on time and always courteous . very friendly . facility was nice and clean and offered refreshments . More

by dotsie01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Regal Kia Lakeland responded

Thank you so much for your 5-star review!

October 12, 2023

Great service from the KIA part of the Regal family. For more than 15 years, Regal has been my service provider and it’s is great to be treated as a valued client. Thanks Jonathan and the Regal KIA team More

by PGWoods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Regal Kia Lakeland responded

It gives us much pleasure to know that you’ve chosen Regal again. Your kind words encourage us to continue doing our best to make sure every customer experience is a memorable one.

October 12, 2023

I was absolutely impressed and pleased with the service received here. I came in to get an oil change and I received top notch service. I even got a free car wash. I highly recommend this dealership for yo More

by Sharp2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Regal Kia Lakeland responded

We’re so happy to hear you had a great experience at Regal Kia. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you.

October 12, 2023

Love it they great help there shop o fix car or anything you need go here More

by mayra.orellana82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Regal Kia Lakeland responded

We're happy to see that you had a 5-Star experience at Regal. Thanks for sharing.

October 11, 2023

Thank you very helpful much appreciate it. .Wil recommend to friends and family 😃 than you More

by buddyluv67
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Report | Print
Oct 11, 2023 -

Regal Kia Lakeland responded

Thank you!

October 11, 2023

Kelsey was friendly and honest about our car, She kept us upated and informed while the car was being checked out. More

by AJCHASE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Report | Print
Oct 16, 2023 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

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