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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,061 Reviews

3,061 Reviews of Regal Kia Lakeland - Service Center

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October 24, 2023

I came for 2 recalls and a general review. Once the recalls where done i asked and paid for fixing a hanging bumper. It seem it worked but the day after it didn’t. I came a second time for fix More

by Antonio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Regal Kia Lakeland responded

Thank you for trusting Regal Kia with your service needs.

October 24, 2023

The service was good and helpful staff was very professional. The customer service was excellent. More

by ckarielyz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis Cruz
Oct 26, 2023 -

Regal Kia Lakeland responded

Thanks so much for sharing your experience with us.

October 24, 2023

20/10 in customer service for Jorge Benique. He is awesome and a great employee. More

by jenitza.gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Genesis Cruz
Oct 26, 2023 -

Regal Kia Lakeland responded

It’s lovely to hear your kind words of appreciation for our hard-working staff at Regal Kia . Thank you for choosing us. We hope to serve you again soon.

October 23, 2023

It is easy to make an appointment. It is easy to talk to someone when you have a question. The waiting room is accommodating and clean. More

by TBRYAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson, Carlos Iona, Genesis Cruz
Oct 26, 2023 -

Regal Kia Lakeland responded

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.

October 23, 2023

Great service as always. Jeremy provides A+ customer service. In and out in no time. More

by pking065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Regal Kia Lakeland responded

Thank you so much for taking the time to share your experience at Regal Kia. We take pride in knowing our customers are happy with their experience.

October 21, 2023

Misty is in my opinion is the best. She kept me informed with what was happening with my car repairs. And was so very nice and understanding. More

by arthur_ddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Regal Kia Lakeland responded

Thank you for sharing a review of your recent experience. Misty and our team here at Regal Kia is committed to providing high-quality customer service.

October 21, 2023

Kelsey always provides premier customer service when it comes to the service needed for my Kia. More

by LMTEAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Oct 23, 2023 -

Regal Kia Lakeland responded

Thank you for taking a moment to share your experience at Regal Kia and share kind words about Kelsey.

October 20, 2023

I drove into Kia as my SUV’s battery would not keep a charge. They got my car fixed, took care of outstanding recalls and washed my car. It was done in no time! We were amazed at the wonderful service More

by frankie00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Iona, Genesis Cruz
Oct 23, 2023 -

Regal Kia Lakeland responded

Thank you for taking a moment to share your experience at Regal Kia. We look forward to welcoming you back soon.

October 19, 2023

The whole regal family is awesome. Misty is so polite and kind and always eager to help. More

by Jcaiche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Regal Kia Lakeland responded

Thank you for your great review. At Regal Kia, we work hard to offer high-quality service to every guest.

October 19, 2023

The service was fast and efficient. They got me in and out in no time. More

by thewifereid1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Oct 23, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia. We’re glad to hear that you were satisfied with your experience.

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