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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
2,922 Reviews

2,922 Reviews of Regal Kia Lakeland - Service Center

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December 07, 2024

My daughter brought her new Kia Sportage there because of a USB CarPlay problem she had video of the problem but they said Kia would not cover it unless they could duplicate the problem while the car is ther More

by steve.roberts5711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Dec 12, 2024 -

Regal Kia Lakeland responded

Thank you for sharing your experience with us. It's concerning to hear about the issue with your daughter's Kia Sportage and we apologize if our service did not meet expectations in this instance. We strive to provide consistent support, so please feel free to reach out directly so we can address this matter further. Thank you, Jorge Benitez - Service Lane Manager - 8633330525

December 07, 2024

Service department not the best. Wish the problem was fixed the first time. Nee problems More

by Wendy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Regal Kia Lakeland responded

Wendy - I'm sorry to see that you were not satisfied with your experience. I would really appreciate your feedback and, if you are willing, I would like to discuss your visit further. Would you consider getting in touch? Thank you, Jorge Benitez - Service Lane Manager - 8633330525

December 07, 2024

Great service never have a problem doesn’t matter who the service technician are always helpful More

by julyluvchild23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Dec 09, 2024 -

Regal Kia Lakeland responded

We appreciate the great review and look forward to serving you again! Thank you! - Regal Kia

December 05, 2024

I was able to get in and out quickly which was great for my schedule More

by cmiddlebrook23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Moreira
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Regal Kia Lakeland responded

We're so glad to hear it! Thank you for rating us five stars! – Regal Kia

December 05, 2024

Great service team, thank you Genesis for your prompt friendly service! Vehicle was done in half the time estimated! More

by BEN5262
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Regal Kia Lakeland responded

We're delighted to hear that Genesis and our Regal Kia service team exceeded your expectations with their prompt and friendly assistance. Thank you for choosing us, and we look forward to serving you again!

December 04, 2024

Your customer service is awesome, very cordially and fast work. I m very happy with the way my is running. More

by Anrod1953@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Regal Kia Lakeland responded

Thank you for the wonderful feedback about your recent experience with the Regal Kia team! It was our privilege to serve you and we hope we have the opportunity to do so again in the future!

December 04, 2024

recently had the pleasure of working with Misty at the Regal Kia dealership, and I must say, it was an outstanding customer service experience. What truly stood out was Misty's commitment to ensuring my More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
Dec 05, 2024 -

Regal Kia Lakeland responded

Mike, thank you for taking the time to recognize Misty's exceptional service! We're delighted to hear she made your experience memorable and enjoyable. Your recommendation means a lot to us and we hope to see you again next time here at Regal Kia!

December 03, 2024

Every Appointment is good Jeremy is great with keeping me posted about what's going on with my car when being service I'll remend Regal to family and friends to service their cars More

by DIANEBETARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Regal Kia Lakeland responded

Diane, we're delighted to hear that Jeremy is keeping you informed and providing excellent service at Regal Kia. Thank you for recommending us to your family and friends!

December 03, 2024

Communication during service appointments is wonderful! They keep you up informed about the service of your vehicle. More

by CJORGENSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Regal Kia Lakeland responded

We're delighted to hear that our communication during service appointments met your expectations at Regal Kia. Keeping you informed is a top priority for us! Thanks for the feedback!

December 03, 2024

I love that I can go in anytime and receive great service plus not worry about my car not being in good hands. More

by ROSIE_WILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Regal Kia Lakeland responded

Rosie, we're delighted to hear that you feel confident in the service at Regal Kia! Thank you for trusting us with your car care needs.

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