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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
2,949 Reviews

2,949 Reviews of Regal Kia Lakeland - Service Center

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January 04, 2025

They went above and beyond , came and got me even went to the bank with me Nick was great and there whole team makes you feel comfortable . If I buy again I woul surely use them . More

by junebugpeace50
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
3rd Party User Access - Coxautoinc
Jan 04, 2025 -

Regal Kia Lakeland responded

Hi June! We're delighted to hear that Nick and the Regal Kia team made your experience comfortable and went above and beyond for you. Thank you for choosing us, we look forward to assisting with any future purchases!

January 03, 2025

I didn! t interact with people,but everyone was polite. I was pleased. The result was good. More

by MARGJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2025 -

Regal Kia Lakeland responded

Hi Marg!Thank you for leaving us this five-star review and kind words about our service team at Regal Kia! We'll see you next time!

January 02, 2025

⭐⭐⭐⭐⭐ I am very grateful for the excellent customer service I received at the Regal Kia Lakeland location! I especially want to highlight Jeremy, who was incredibly attentive and professional throughou More

by Vilmarilys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jan 03, 2025 -

Regal Kia Lakeland responded

Thank you for the glowing review! We're delighted to hear that Jeremy provided such exceptional service at Regal Kia. We appreciate your recommendation and look forward to serving you again in the future!

January 02, 2025

Misty is amazing, always professional and prompt in getting things done. Service was quick with resolving my issue this time More

by JENNALN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregg Baldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pablo Moreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Regal Kia Lakeland responded

Hi Jennaln, we're delighted to hear that Misty provided you with such professional and prompt service at Regal Kia. Thanks for sharing your experience! Safe travels!

January 02, 2025

very good service, told me everything they did to my car, very nice lounge and excellent costumers service! More

by serenityhope12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Regal Kia Lakeland responded

We're delighted to hear you enjoyed the service and amenities at Regal Kia! Our team takes pride in keeping our customers informed and comfortable. Thanks for sharing your experience with us!

December 31, 2024

The employees was great. To sit there and had to watch tiny house was ridiculous.They said it was policy, not to change the channel 😞. Come on Man! More

by bigmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Regal Kia Lakeland responded

Thanks for sharing your feedback! We're glad our team here at Regal Kia made a positive impression, but we apologize for the inconvenience with the TV policy. We appreciate your input and will certainly take it into consideration moving forward.

December 31, 2024

Everyone at the dealership is always very kind and thoughtful. They also try very hard to make sure you are pleased when you leave. More

by skutah1and2@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Regal Kia Lakeland responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Regal Kia made sure you felt valued and satisfied. We appreciate your support and look forward to serving you again in the future!

December 31, 2024

Professional but needs to work on follow-up and actually inspecting vehicles. I went back for the “certification “ and they checked that they checked the oil and fluids abs I was 2 quarts low and had no was More

by Morse3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Regal Kia Lakeland responded

Thank you for the feedback about your recent visit here at Regal Kia. We appreciate the positive note on professionalism and will address the follow-up and inspection concerns with our team to help improve our service moving forward. Your input is invaluable in helping us serve you better!

December 27, 2024

Person who checked in was good car brought back error lights still on dash board More

by dragonfly60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Regal Kia Lakeland responded

We appreciate your feedback and will share this with the team. Please reach out if there is anything else you wish to share that will help us improve moving forward. Thank you, Jorge Benitez - Service Lane Manager - 8633330525

December 24, 2024

Good service, quick attention,efficient,friendly and helpful staff,satisfactoria work,i would definitely recommend to my friends and family More

by Félix Franqui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Regal Kia Lakeland responded

Félix, thank you for recommending Regal Kia! We're delighted to hear that our team provided efficient and friendly service. We look forward to welcoming your friends and family in the future!

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