Regal Kia Lakeland - Service Center

Good service, professionalism and very friendly Waiting times are short, they are very communicative and always help to fiend the best solution. times are short, they are very communicative and always help to fiend the best solution. More

My service representative was helpful & friendly. There was lots of associates on their phone which was unprofessional in my opinion. I realize it was right before thanksgiving. My oil & service appo There was lots of associates on their phone which was unprofessional in my opinion. I realize it was right before thanksgiving. My oil & service appointment took almost 2 hours when they estimated only 1 hour which was a little frustrating & this is the 2 occurrence that this has happened More

My car has been at Kia 6 times picked it up this last Thursday filed up my tank and same problem still as the first time October 5th I believe almost $4000 later and same issues not sir why they can not Thursday filed up my tank and same problem still as the first time October 5th I believe almost $4000 later and same issues not sir why they can not fix the car I am beyond frustrated at this point as soon as this happens today I called Misty the service advisors are great but on the repair side. I am so frustrated and disappointed this is taking a toll on me missing work and constantly tuning to Kia. Is unacceptable same is sue 2 months later so much money and the repair people I feel like are just guessing if I let you know what it’s doing Kia should be able to fix it this has been so awful and stressful I can not even explain I am so disappointed with the repair team More

Jonathan was very courteous and helpful. Very friendly. Not mention highly knowledgeable . He made sure I understood what was going on with my vehicle.and what work was done. Very friendly. Not mention highly knowledgeable . He made sure I understood what was going on with my vehicle.and what work was done. More

Have been using Regal for years! Greg and Jeremy has taken care of me and do an excellent job! Greg and Jeremy has taken care of me and do an excellent job! More

Jeremy is the main reason I let Regal Kia provide repairs and maintenance on my Sedona. He has shown that he is very knowledgeable and provides sound advice on what needs to be done. He takes the time t and maintenance on my Sedona. He has shown that he is very knowledgeable and provides sound advice on what needs to be done. He takes the time to know the customer and makes sure that all questions are answered, and the work was done to the customers satisfaction. More

I Have not used that service division personally. I live in St Petersburg. So I'll be using one closer to home. I live in St Petersburg. So I'll be using one closer to home. More

Jeremy was very helpful and informative as always and my visit was pleasant and easy. The store was clean and well organized. visit was pleasant and easy. The store was clean and well organized. More

While I realized Ii called after 12pm on a Friday, I knew we would need to make an appointment which is fine. However, I just needed answers for my issue with my 2012 Sedona minivan that could have easily be we would need to make an appointment which is fine. However, I just needed answers for my issue with my 2012 Sedona minivan that could have easily been answered via phone until my appointment. I understood the gal on the phone could not help since she just schedules appointments so she transferred me....not a problem except she sent me to talk with Honda service...nope! The gentleman there(also nice) transferred me back to kia service but I got the sales department. Ok now i get put back to Kia service and I speak to a different woman who was not as friendly. She seemed annoyed by my question and did not want to attempt to speak to a mechanic who could give me a yes or no answer. I finally got fed up and just said never mind I"ll handle it myself. I will continue to go to the Brandon Kia even though we live in Lakeland. Just ridiculous! (I might add that last year we were thinking of buying another vehice and spent a good 30 minutes walking around the lot and not ONE sales rep acknowledged my husband and I) More

Very professional and will to listen to what the customers are looking for. They were very welcoming. customers are looking for. They were very welcoming. More