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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
2,996 Reviews

2,996 Reviews of Regal Kia Lakeland - Service Center

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March 14, 2025

Worst repair I've ever had at a dealership. If you can't get an alignment correct. Why would I want them to fix a motor problem. Appreciate they were willing to correct. But ZERO confidence in More

by aj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin & Jordan
Mar 17, 2025 -

Regal Kia Lakeland responded

It's disappointing to hear about your experience with the alignment and how it has affected your confidence in our service. We strive for excellence, so it's concerning that we missed the mark here. If you're open to discussing this further or have any other concerns, please feel free to reach out directly. Thank you, Jorge Benitez - Service Lane Manager - 8633330525

March 14, 2025

Great service every time we bring our car in. I wish I didn’t have to write a review every time, though. Thanks for always being there to assist with my car needs! More

by caitlintsnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Regal Kia Lakeland responded

Caitlin, thank you for your continued trust in Regal Kia! We're always here to assist with your car needs and appreciate the feedback. Safe travels until next time!

March 14, 2025

Experience was very professional. Diagnostics was very quick and thorough. Immediately set up repair schedule and since work was under warranty a rent a car was made available. Thanks More

by cvincent1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that our Regal Kia team provided you with a professional and efficient experience. Thank you for sharing your positive feedback!

March 14, 2025

Everything about this place was wonderful I would recommend everyone to come to Kia every day More

by madgeev31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Niko Gelpi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Bleil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Regal Kia Lakeland responded

We truly appreciate your support—thank you! - Regal Kia

March 14, 2025

Excellent attention. Very quickly to close the deal. I’m very happy with my new car. More

by Ada Rosario
Recommend Dealer
Yes
Employees Worked With
Ian Bleil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaiden- sales / Levy- finance(five stars for both)
Mar 14, 2025 -

Regal Kia Lakeland responded

Thank you for the kind review, Ada! We appreciate you trusting the Regal Kia team with your business and are thrilled to hear you're enjoying your new vehicle. Please don't hesitate to reach out if we can be of service again in the future!

March 13, 2025

Quick and eff Quick and effective I enjoyed my experience and will be returning with my next kia maintenance or service More

by aerickson224
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Mahr
Mar 14, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that your experience was quick and effective at Regal Kia! Thanks for choosing us and we'll see you again next time!

March 11, 2025

It is always a positive experience going ro the KIA. Service is great, alway very fast ,depending on service. The friendliness of the employees,cleanness of lobby and bathroom. Jonathan is a great per More

by soniabetancourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Regal Kia Lakeland responded

Sonia, thank you for the wonderful review of Regal Kia! We're glad to hear Jonathan and the team always provide excellent service. Your feedback is appreciated and we look forward to seeing you next time!

March 10, 2025

Terrible service All three times I had to take it in the technicians broke something or did not complete the service correctly! More

by Mslong35
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Gibran Rivera
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Regal Kia Lakeland responded

Thank you for reaching out. I'm concerned to hear about these experiences and would like the opportunity to discuss them with you in greater detail. At your earliest convenience, would you please contact me directly? I look forward to hearing from you. Respectfully, Jorge Benitez - Service Lane Manager - 8633330525

March 08, 2025

All went well. My only complaint was that it took 1hr and half for my service. I made an appointment, I don't know how appointments and walking in are handled. More

by alesacrawford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Regal Kia Lakeland responded

Alesa, thank you for your feedback. We're glad to hear that everything went well overall at Regal Kia and appreciate your patience regarding the wait time. We'll take this into consideration as we work on improving our service process moving forward!

March 06, 2025

Thanks for the ride to work. It made dropping off my car really easy. Great job More

by Blatim1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Regal Kia Lakeland responded

It was our pleasure to assist you! Thanks for trusting the Regal Kia team with your vehicle and please don't hesitate to reach out if we can be of service again in the future!

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