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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,053 Reviews

3,053 Reviews of Regal Kia Lakeland - Service Center

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September 29, 2024

Kelsey was amazing and so was all the management! Jorge, Ian, and Gregg made my visit fast and enjoyable. They are timely and their facilities are accommodating. More

by wb1104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregg Baldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Bleil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Oct 01, 2024 -

Regal Kia Lakeland responded

Thanks you. The team at Regal is thrilled you’re happy with your recent store visit.

Oct 01, 2024 -

Regal Kia Lakeland responded

Thank you! The team at Regal is thrilled you’re happy with your recent store visit.

September 25, 2024

Friendly and helpful service staff. Checked on me frequently andnn b made sure I didn’t need anything. More

by triceb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Regal Kia Lakeland responded

Thank you for trusting Regal with your service needs.

September 25, 2024

The truth is that while I have been pleased with the service I go elsewhere because the price is double compared to other reputable repair shops. More

by MIKECAT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Sep 26, 2024 -

Regal Kia Lakeland responded

Thank you for your feedback.

September 24, 2024

Great customer service, Misty always welcoming and keeps me informed. Major asset to Regal. The service team is excellent, returns my car to me quickly and clean. Highly recommend ! More

by jsyrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Regal Kia Lakeland responded

We have a great team! Thank you!

September 22, 2024

My service attendants was respectful and polite. they assured that they was willing to make my day a good one. More

by EDEVASIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Regal Kia Lakeland responded

We're happy to see that you had a 5-Star experience at Regal. Thanks for sharing.

September 22, 2024

We have always been pleased with the service at Regal when we take our Kia in for service. More

by ELFOLKS123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Sep 26, 2024 -

Regal Kia Lakeland responded

Thanks so much for sharing your experience with us.

September 21, 2024

Jeremy was outstanding, he's honest and he explains anything real well!your employee that's sits on the right by were you cash,her name starts with a D she came up to me and asked if I needed anything. More

by esorhaindo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Regal Kia Lakeland responded

On behalf of all of us at Regal, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

September 21, 2024

Before this place I had a car buying nightmare. I was on a super time crunch to get a new vehicle after mine was totaled, Shane and Jaxon were 11/10 putting my fears to rest and getting me into my More

by 19dallas.hurt96
Workmanship
Recommend Dealer
Yes
Employees Worked With
Shane, Jaxon, Jeremie
Sep 26, 2024 -

Regal Kia Lakeland responded

On behalf of all of us at Regal, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

September 21, 2024

Misty is knowledgable in her field, diligent and puts clients concerns to rest. She is always with great disposition and eager to please the customer. Within the many times I have gone in for service More

by mtgr64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Regal Kia Lakeland responded

Thank you so much for the positive review. We're happy that you're happy, and we're looking forward to your next visit to Regal.

September 19, 2024

I felt like instead of having a conversation we were having a disagreement on my first visit I had to reschedule call Kia and get the information about the recall myself but the second visit was much b More

by LULALIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Regal Kia Lakeland responded

Thank you for your honest feedback and for giving us another chance on your second visit. I'm sorry to hear that your first experience wasn't what you expected, and I understand how important it is to feel heard and respected. We strive to provide that level of service consistently, and I'm glad your second visit was a better reflection of our commitment to customer satisfaction. I truly appreciate your loyalty to the Kia brand.

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