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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,053 Reviews

3,053 Reviews of Regal Kia Lakeland - Service Center

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October 03, 2024

I’m impressed with their level of service. I had a busy day and they loan me a car to take care of my schedule while my car was being serviced. Highly recommended. Everyone was helpfu More

by RIANA2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Kia Lakeland responded

We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

October 03, 2024

Great people great service great dealership been doing business with them for years just a real pleasure More

by fjapple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Campisi jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Galloway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando, Genesis Cruz
Oct 15, 2024 -

Regal Kia Lakeland responded

Thank you for choosing us. We hope to serve you again soon.

October 03, 2024

Never received any updates unless I called. I was told I needed a new engine then 2 days later it’s magically fixed and was ready to be picked up days ago, which I was never notified. More

by NOKIAEMAIL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Kia Lakeland responded

Thank you for taking the time to share your feedback. We sincerely apologize for the lack of communication and the confusion regarding the status of your vehicle. We understand how frustrating it must have been to hear conflicting information about your engine repair, and we're sorry for any inconvenience this caused. We'll be addressing this internally to prevent similar issues from happening in the future.

October 02, 2024

Misty i had always beef so kind and helpful every time we come in. my experience is always good when i come to Regal Kia More

by ireneruiz.1996
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Kia Lakeland responded

Thank you.

October 01, 2024

Your salesman was very knowledgeable and courteous. He was able to answer all my questions and got back to me in a timely manner. More

by karlasafie777
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Josh Capitano
Oct 15, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us a 5-star review.

October 01, 2024

I was greeted at the entrance by Pablo and he worked with me very patiently to help me get the vehicle that best fits my needs . He is a very good salesman . Thank Pablo for his help . More

by Frank
Recommend Dealer
Yes
Employees Worked With
Pablo Moreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Kia Lakeland responded

Thank you. Congratulations on your new vehicle!

September 30, 2024

Excellent service that was just what I needed. I especially appreciated Misty's keeping me up-to-date, and making sure that I understood the diagnostic wording. This was a quick service call and j More

by mychqaplain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Regal Kia Lakeland responded

Thank you! We Look forward to seeing you again!

September 30, 2024

Probably would have given five stars but I specifically asked to not wash wash my car but they did and now I have swirl marks on a car that has less than 700 miles. Because of this I had to do a paint corr More

by Please don't wash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know the name
Oct 01, 2024 -

Regal Kia Lakeland responded

Thank you for letting us know about this. Your feedback helps us do better.

September 29, 2024

Got helped right away and everything was good. got a lot of hot chocolate and snacks. More

by howellbilly45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson, Genesis Cruz
Oct 01, 2024 -

Regal Kia Lakeland responded

We're happy that you're happy, and we're looking forward to your next visit to Regal.

September 29, 2024

Service is excellent staff is so professional and courtesy.Manny is such a nice sales man. More

by gritleyhenry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niko Gelpi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gregg Baldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Regal Kia Lakeland responded

I’m happy to hear that our team provided you with excellent service.

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