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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
2,949 Reviews
Call Service Center (863) 485-6697

2,949 Reviews of Regal Kia Lakeland - Service Center

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January 31, 2025

Good everytime myt Bueno siempre que voy servicios sobresaliente estos conformed cob este Dealer kia More

by ELMARAVILLOSOPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Regal Kia Lakeland responded

¡Gracias por calificarnos con cinco estrellas! Esperamos verte la próxima vez. - Regal Kia

January 30, 2025

A very unprofessional experience and miscommunication. I usually don't go to this one because I always have a bad experience and travel to Brandon, FL for services but I couldn't make it this time. More

by Daniellahampton31
Recommend Dealer
No
Employees Worked With
Variety of people but my service advisor was genesis but she wasn't a bad service advisor she had a family emergency. The whole experience just wasn't good alot of un- professionalism honestly
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Feb 03, 2025 -

Regal Kia Lakeland responded

Daniella, I'm sorry to hear about your experience and the miscommunication you encountered. We strive for professionalism in all our interactions, so it's disappointing to know we fell short this time. Please feel free to reach out if you'd like us to address any specific concerns or questions you have. Thank you, Jorge Benitez - Service Lane Manager - 8633330525

January 28, 2025

They did a good job on my last visit doing change oil and window tinting, however they missed to gave me a report of my car condition. Which they usually do every after visit More

by icespadilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Misty Osborne
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Regal Kia Lakeland responded

Thank you for bringing this to our attention. We apologize for not providing the car condition report during your last visit, as we strive to maintain consistency in our service. Please feel free to reach out so we can address any concerns and ensure you receive all necessary information moving forward. Thank you, Jorge Benitez - Service Lane Manager - 8633330525

January 27, 2025

Why is a review about your place of business mandatory? It makes no sense to me ! More

by carnegieron
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Regal Kia Lakeland responded

Thank you for the review. This is not a practice condoned by our dealership and we apologize that this is the impression we left you with. Please feel free to contact me directly if you have any additional questions or concerns about your visit. Respectfully, Jorge Benitez - Service Lane Manager - 8633330525

January 24, 2025

Easy delivery to service and a warm car was waiting to take me to work. At 4pm another warm card was waiting to take me back. Excellent service I will be back More

by kiwilo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2025 -

Regal Kia Lakeland responded

Hi Kiwilo! We're delighted to hear about your excellent experience with our service at Regal Kia! Providing convenient and comfortable transportation is important to us, and we're glad it made a difference for you. Looking forward to welcoming you back in the future!

January 21, 2025

Great customer service and prompt delivery of vehicle. Parts and service done fast.was please with all of service done on my vehicle More

by Anrod1953@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Regal Kia Lakeland responded

Thank you for trusting the Regal Kia team with your vehicle! We appreciate the positive feedback about your experience and hope you won't hesitate to reach out if we can be of service again in the future!

January 21, 2025

Regal Kia is a great company to work with. Thank you. I was well taken care of and Misty was awesome! More

by Bobbi Lee
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Regal Kia Lakeland responded

Bobbi, we're delighted to hear that Misty and the Regal Kia team took great care of you. Thanks for sharing your experience with us!

January 18, 2025

All dealerships have a bad name. They don’t want you to see what they’re doing. Ie; did they really change your oil snd filter?? They s/h cameras in the area where you car is being w More

by carnegieron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Regal Kia Lakeland responded

Thank you for sharing your thoughts. We understand the importance of transparency and trust when it comes to vehicle maintenance. If there are any specific questions or concerns you'd like to discuss, please feel free to reach out directly. Thanks again, Jorge Benitez - Service Lane Manager - 8633330525

January 17, 2025

Pleasant staff who gave me a convenient appointment time. Good service. Comfortable waiting area. Very happy More

by joe@artanis.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Regal Kia Lakeland responded

Joe, we're delighted to hear you had a positive experience with our team at Regal Kia! It's great that the appointment was convenient and the waiting area comfortable. Thank you for sharing your feedback!

January 17, 2025

They helped me get the car I liked and needed, explained everything so I understood and great customer service More

by brad18st8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo Moreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Regal Kia Lakeland responded

Brad, we're delighted to hear that our team at Regal Kia provided you with excellent customer service and helped you find the perfect car. Thank you for sharing your experience!

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