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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,059 Reviews

3,059 Reviews of Regal Kia Lakeland - Service Center

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November 27, 2024

horrible experience with kia my car has been towed and the 5th time in the shop today after almost $4000.00 and still not fixed i am lost for words terrible repair experience i could have gotten a new car More

by sortiz36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Dec 02, 2024 -

Regal Kia Lakeland responded

We are disappointed to read about this situation and appreciate you bringing this to our attention. We want to resolve these concerns and turn this into a five-star experience. Please reach out when you have the chance to discuss this with us. Thank you, Jorge Benitez - Service Lane Manager - 8633330525

November 26, 2024

Service was quick. Did not like the report of things itelling me there was an immediate need for an oil addictive in a new car or an alignment for a car that drives str More

by rgiggy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure how name.
Dec 02, 2024 -

Regal Kia Lakeland responded

Thank you for sharing your feedback with us. At Regal Kia, we aim to provide transparent and trustworthy service, so we're sorry to hear about any concerns regarding the recommendations made during your visit. We appreciate your input and will use it as an opportunity to improve our services moving forward. If there's anything else you'd like to discuss, please feel free to reach out!

November 24, 2024

Service is always great. It's always clean in the waiting room. I always get waited on. More

by DaJoQuim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Niko Gelpi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Srecko Bokun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson, Ricky Custodio, Genesis Cruz
November 24, 2024

Kelsey did a great job. I had a real concern, but this issued started back in 2022. she kept investigating till she found the paperwork associated with the issue. she is fr More

by sissyjo33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
November 23, 2024

Service department is excellent. Misty is hands down the BEST advisor on staff! Appreciate her keeping our vehicle on point! More

by CAROFALINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2024

I always have my Sedona serviced at Regal Kia. My Sedona runs just like the day I bought it. More

by CSIMMS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2024

Sales went fine but when it was so called inspected. Bad experience not happy by far More

by cocoab87
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2024

If I could give this dealership a zero I would. I have been there twice and I will never go back. I will be traveling further to another Kia dealership for an oil change from now on. More

by Lezley Naquin
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Mahr
November 22, 2024

Very professional and transparency, helpful,accommodating and patience. I would love to recommend a friend or family member at Lakeland KIA. More

by janicew876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Gelpi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Genesis Cruz
November 22, 2024

Excelente servicio personal muy agradable y el área donde uno espera muy buena los trabajadores muy atentos More

by QUINDELCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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