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Regal Kia Lakeland - Service Center

Lakeland, FL

4.5
2,825 Reviews

2,825 Reviews of Regal Kia Lakeland - Service Center

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November 06, 2024

Cinderella is so kind and very helpful. The staff overall are very quick to assist you and explain things well. More

by madisonhughes228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tray Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cinderella
Nov 12, 2024 -

Regal Kia Lakeland responded

Thank you, she has been a great addition to the team.

November 06, 2024

Great service, even fixed the problem from a walk in without an appointment. Quick and reliable service dept. Very professional. More

by HUBSARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Regal Kia Lakeland responded

Thanks for sharing your positive review of Regal.

November 05, 2024

Quick and to the point Can't in and left with exactly what we wanted and was completely satisfied More

by vadrigar91xxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cris Aviso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Gelpi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Srecko Bokun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Custodio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Byron Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willy Moreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us a 5-star review.

October 30, 2024

I've been going to Lakeland Regal for a few years and I've bought a few cars there, never a problem! More

by valluna91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Regal Kia Lakeland responded

We are so grateful for your review. Thanks for sharing your review with us and the community.

October 30, 2024

She was attentive and kept me up to speed as I waited for my repair More

by bslaff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us a 5-star review.

October 29, 2024

Prompt, courteous service. Service was completed in a timely manner. Dealership was clean and comfortable. More

by danielperry169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Kia Lakeland responded

Thank you!

October 29, 2024

The service department is so disorganized. Every-time that i come i wait twice as long as im told and this time the work it was brought in for wasn’t even done and i wasn’t advised until chec More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Genesis Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Regal Kia Lakeland responded

I'm truly sorry to hear about your frustrating experience. It’s upsetting to hear that your experience has left you considering other options. I hope you’ll give us a chance to make things right. If you’re open to it reach out to Jonathan-Service Lane Manager directly so we can address your concerns and work towards a solution. Thank you for bringing this to our attention, and again, I apologize for the inconvenience you’ve experienced.

October 29, 2024

Went to get recall for anti theft and trunk latch and also warranty extension for fuel pump when I called about warranty extension they lady took my name and vin number and said it would be free for ther More

by shambaplace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Misty Osborne
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Regal Kia Lakeland responded

I'm really sorry to hear about the confusion and issues you've had with your recent visit. It sounds like there was a lot of miscommunication, and I can understand how frustrating that must be. Please reach out to Jonathan-Service Lane Manager directly so we can address your concerns and work towards a solution.

October 27, 2024

Amazing experience with knowledgeable workers who get the job done extremely quickly. I recommend them for any work you need done on your Kia. More

by nathanielgale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Kia Lakeland responded

Thank you! See you next time!

October 26, 2024

Great experience. As a woman, I didn't feel like I was being condescending to. I feel like a valued customer. More

by dc.1112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo & Greg
Oct 29, 2024 -

Regal Kia Lakeland responded

Thank you!