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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,040 Reviews

3,041 Reviews of Regal Kia Lakeland - Service Center

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April 23, 2025

Jonathan was great and he offered everything I could possibly need . Service was fast and he was respectful and polite. He needs a raise More

by MagalyRamirez4K
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Benitez
Apr 24, 2025 -

Regal Kia Lakeland responded

Magaly, we're delighted to hear Jonathan provided you with such excellent service at Regal Kia! We'll definitely share your feedback with him and the team. Thanks for choosing us!

April 23, 2025

Jorge was so helpful and attentive. He went above and beyond while helping have my tinted windows completed. Also, I brought my vehicle on April 8th for maintenance and Jorge again, was More

by bleloudis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo and Jayden
Apr 24, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that Jorge provided such attentive service during your visits at Regal Kia! It's wonderful knowing he went above and beyond for you. Thank you for sharing your experience, and we're here whenever you need us next!

April 23, 2025

When I bought my car I did not want to come back because it was not a great experience, but the people in the service center were very helpful and kind. It made me feel better about the dealership as a whol More

by lintar777
Recommend Dealer
Yes
Apr 24, 2025 -

Regal Kia Lakeland responded

We're glad to hear that our service team at Regal Kia was able to turn your experience around. We appreciate your feedback and look forward to serving you even better in the future!

April 23, 2025

The service department is always ready to serve and they keep customers informed. They are usually quite accurate on the ready time. More

by WILLIAMAPOWER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Regal Kia Lakeland responded

William, we're delighted to hear that our service team at Regal Kia keeps you informed and meets your expectations with accurate timing. Thank you for sharing your positive experience!

April 23, 2025

Mid My experience was not necessarily great but not necessarily not great. It was mid. More

by ZROTH1105
Recommend Dealer
Yes
Employees Worked With
Daniel?
Apr 24, 2025 -

Regal Kia Lakeland responded

We truly appreciate your top-notch rating! Hope to see you again soon! - Regal Kia

April 22, 2025

The dealership was very clean and well organized. Loved the little drinks and snacks for us waiting. The employees were very thorough and thoughtful. Loved the experience! More

by ashbenj19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Regal Kia Lakeland responded

Ashbenj19, we're delighted to hear you enjoyed your visit and appreciated the amenities at Regal Kia! Our team is committed to providing a welcoming environment. Thanks for sharing your experience with us!

April 21, 2025

ruined the engine in my 2020 car after a simple oil consumption test and impossible to get ahold of and try to blame me saying i abandoned my car after we would call weekly for them to just ignore us s More

by Brittney Cage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Regal Kia Lakeland responded

It's disheartening to hear about your experience with the engine issue and communication challenges. We strive for transparency and quality service, so this feedback is concerning. Please reach out directly when you have a moment; we want to address these issues promptly. Thank you, Santos Rivera - Service Lane Manager - (863) 808-1213

April 20, 2025

Jonathan was awesome! He was professional throughout the entire process. Everything was done in a timely manner! More

by LBCdoulos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that Jonathan provided a professional and efficient experience at Regal Kia! Thank you for sharing your positive feedback with us! Safe travels!

April 20, 2025

we arrived early for an appointment. Our serv ice writer Cindy got us right in and we had a very short time to wait. Very professional and pleasant. I worked at a dealership, and recogni More

by vfloydrel
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Apr 21, 2025 -

Regal Kia Lakeland responded

Thank you for recognizing the excellence of our team at Regal Kia! We're delighted to hear that Cindy provided professional and pleasant service during your visit. We look forward to welcoming you back whenever needed! Safe travels!

April 20, 2025

Kia make sure you are setting comfortable. While waiting for your vehicle, keep you updated on your vehicle while you wait if anything go wrong. they will help you get a car. You guarantee to More

by lulachatmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Regal Kia Lakeland responded

Hi Lulachatmann, we're delighted to hear that you had such a positive experience with our team at Regal Kia! It's great to know we could provide excellent service and help you find the perfect car. Thank you for your kind words! Safe travels!