Regal Kia Lakeland - Service Center

Jonathan was very courteous and helpful. Very friendly. Not mention highly knowledgeable . He made sure I understood what was going on with my vehicle.and what work was done. Very friendly. Not mention highly knowledgeable . He made sure I understood what was going on with my vehicle.and what work was done. More

Jeremy is the main reason I let Regal Kia provide repairs and maintenance on my Sedona. He has shown that he is very knowledgeable and provides sound advice on what needs to be done. He takes the time t and maintenance on my Sedona. He has shown that he is very knowledgeable and provides sound advice on what needs to be done. He takes the time to know the customer and makes sure that all questions are answered, and the work was done to the customers satisfaction. More

I Have not used that service division personally. I live in St Petersburg. So I'll be using one closer to home. I live in St Petersburg. So I'll be using one closer to home. More

Jeremy was very helpful and informative as always and my visit was pleasant and easy. The store was clean and well organized. visit was pleasant and easy. The store was clean and well organized. More

While I realized Ii called after 12pm on a Friday, I knew we would need to make an appointment which is fine. However, I just needed answers for my issue with my 2012 Sedona minivan that could have easily be we would need to make an appointment which is fine. However, I just needed answers for my issue with my 2012 Sedona minivan that could have easily been answered via phone until my appointment. I understood the gal on the phone could not help since she just schedules appointments so she transferred me....not a problem except she sent me to talk with Honda service...nope! The gentleman there(also nice) transferred me back to kia service but I got the sales department. Ok now i get put back to Kia service and I speak to a different woman who was not as friendly. She seemed annoyed by my question and did not want to attempt to speak to a mechanic who could give me a yes or no answer. I finally got fed up and just said never mind I"ll handle it myself. I will continue to go to the Brandon Kia even though we live in Lakeland. Just ridiculous! (I might add that last year we were thinking of buying another vehice and spent a good 30 minutes walking around the lot and not ONE sales rep acknowledged my husband and I) More

My daughter brought her new Kia Sportage there because of a USB CarPlay problem she had video of the problem but they said Kia would not cover it unless they could duplicate the problem while the car is ther a USB CarPlay problem she had video of the problem but they said Kia would not cover it unless they could duplicate the problem while the car is there. I see that totally unacceptable. I personally have had no problem there with service but to treat a member of my family that way after I recommend them is just wrong. More

Service department not the best. Wish the problem was fixed the first time. Nee problems Wish the problem was fixed the first time. Nee problems More

Very professional and will to listen to what the customers are looking for. They were very welcoming. customers are looking for. They were very welcoming. More

Great service never have a problem doesn’t matter who the service technician are always helpful service technician are always helpful More

I was able to get in and out quickly which was great for my schedule my schedule More