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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
2,949 Reviews

2,949 Reviews of Regal Kia Lakeland - Service Center

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October 17, 2024

Great customer experience with Jonathan always great work from the hold team I fill secured to bring my car at this location More

by will1281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Oct 29, 2024 -

Regal Kia Lakeland responded

We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

October 16, 2024

Excellent Service. Fast, reliable and very pleasant to deal with… They make it easy everytime Never had an issue and they have always been welcoming and respectful of More

by aliya300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregg Baldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Oct 29, 2024 -

Regal Kia Lakeland responded

We’re really grateful and appreciate you taking the time to share your experience with us.

October 16, 2024

Service was excellent, Jeremy kept me updated on the progress and was very accommodating and polite. More

by tbear318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Kia Lakeland responded

We are grateful that you took the time out to leave us a review.

October 16, 2024

I always leave satisfied when I go to Regal Kia. I'm given a time estimate and it's never longer than a couple of minutes than the time given. More

by CHELOTREVINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Kia Lakeland responded

We hope to see you again soon!

October 15, 2024

Good people with a good service. They have a comfortable lounge with free wifi and coffee More

by MJZAMORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Kia Lakeland responded

Thank you!

October 15, 2024

I bought a brand new car and all the window molding have come off. It’s been 2 months and 3 trips back to the dealership and still they haven’t fixed the problem Each trip takes multiple hours as their comm More

by onesteady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gregg Baldwin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Regal Kia Lakeland responded

Thank you for bringing this to our attention, and we're genuinely sorry for the experience you've had. It’s disappointing to hear about the issues with the window molding and the challenges with our communication. We understand how frustrating it can be. Please feel free to reach out to Jonathan Benitez – Service Lane Manager to discuss.

October 12, 2024

I always appreciate how well I am treated when I get my car serviced. They keep the customer comfortable while providing excellent care of my car. They usually let you know ahead of time what is needed and More

by JAGRAHAM00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us feedback.

October 12, 2024

My car has been in the service department pretty much weekly, and they have been so patient with me and all my questions and back and forthness! Especially, Jeremy... He has been extremely patient and he More

by FINSKICKIT13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Kia Lakeland responded

Thanks so much for sharing your experience with us and on behalf of our entire team, thank you for allowing us to serve you.

October 11, 2024

Well my experience with you all . Was told that my car had an issue but when I called to check on my car I was told nothing was wrong but when I drove it the problem was still there a More

by evensrushie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Kia Lakeland responded

We take pride in our services and we apologize for any inconvenience or frustration you may have experienced.

October 11, 2024

This car has had nothing but problems and spent three months in the shop shortly after buying. It lasted six months and now I have more problems. Frustrated. Kelsey was always wonderful and amazing to More

by mandi8199
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelsey Johnson
Oct 15, 2024 -

Regal Kia Lakeland responded

Thank you for your feedback. We sincerely apologize for the ongoing issues you've experienced with your vehicle—this is certainly not the experience we want for our customers. We understand how frustrating it must be to deal with repeated repairs, and we're truly sorry for the inconvenience this has caused. We're glad to hear that Kelsey has been wonderful to work with, and we will be sure to pass along your kind words. If there's anything more we can do to assist with your current concerns, please don't hesitate to reach out. We're here to help and want to ensure you feel confident in your vehicle again.

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