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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
2,924 Reviews

2,924 Reviews of Regal Kia Lakeland - Service Center

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October 15, 2024

I bought a brand new car and all the window molding have come off. It’s been 2 months and 3 trips back to the dealership and still they haven’t fixed the problem Each trip takes multiple hours as their comm More

by onesteady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gregg Baldwin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Regal Kia Lakeland responded

Thank you for bringing this to our attention, and we're genuinely sorry for the experience you've had. It’s disappointing to hear about the issues with the window molding and the challenges with our communication. We understand how frustrating it can be. Please feel free to reach out to Jonathan Benitez – Service Lane Manager to discuss.

October 12, 2024

I always appreciate how well I am treated when I get my car serviced. They keep the customer comfortable while providing excellent care of my car. They usually let you know ahead of time what is needed and More

by JAGRAHAM00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us feedback.

October 12, 2024

My car has been in the service department pretty much weekly, and they have been so patient with me and all my questions and back and forthness! Especially, Jeremy... He has been extremely patient and he More

by FINSKICKIT13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Kia Lakeland responded

Thanks so much for sharing your experience with us and on behalf of our entire team, thank you for allowing us to serve you.

October 11, 2024

Well my experience with you all . Was told that my car had an issue but when I called to check on my car I was told nothing was wrong but when I drove it the problem was still there a More

by evensrushie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Kia Lakeland responded

We take pride in our services and we apologize for any inconvenience or frustration you may have experienced.

October 11, 2024

This car has had nothing but problems and spent three months in the shop shortly after buying. It lasted six months and now I have more problems. Frustrated. Kelsey was always wonderful and amazing to More

by mandi8199
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelsey Johnson
Oct 15, 2024 -

Regal Kia Lakeland responded

Thank you for your feedback. We sincerely apologize for the ongoing issues you've experienced with your vehicle—this is certainly not the experience we want for our customers. We understand how frustrating it must be to deal with repeated repairs, and we're truly sorry for the inconvenience this has caused. We're glad to hear that Kelsey has been wonderful to work with, and we will be sure to pass along your kind words. If there's anything more we can do to assist with your current concerns, please don't hesitate to reach out. We're here to help and want to ensure you feel confident in your vehicle again.

October 10, 2024

Friendly, outstanding service and very professional. The issue was fully explained, and work performed in an expeditious manner. More

by khavens39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinder Riem
Oct 15, 2024 -

Regal Kia Lakeland responded

Thank you!

October 09, 2024

Good service department and great service advisors. I was very satisfied. I will continue to use them in the future. More

by jvalle072329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Oct 15, 2024 -

Regal Kia Lakeland responded

Thank you!

October 08, 2024

From start to finish everything was a pleasure. Evan is an exceptional sales representative and got me the vehicle I wanted at a great price. More

by cafoxrun33
Recommend Dealer
Yes
Employees Worked With
Evan
Oct 15, 2024 -

Regal Kia Lakeland responded

Congratulations!

October 08, 2024

As always I had a great experience. Was kept informed through the whole process and of the next steps that need to be completed for my vehicles needs More

by ADM.120288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Kia Lakeland responded

Thanks so much for sharing your experience with us.

October 06, 2024

This dealership is very very very Very very very very very very very very bad More

by CONGAV123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cris Aviso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Niko Gelpi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Srecko Bokun
1.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Custodio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Oct 15, 2024 -

Regal Kia Lakeland responded

Thank you for sharing your thoughts. We're genuinely sorry that your experience was not what you expected. We strive to provide excellent service, and it's clear we missed the mark in your case. If you'd be willing to share more details about what went wrong, we'd appreciate the chance to understand how we can improve. Please feel free to contact us directly so we can address your concerns.

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