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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
2,949 Reviews

2,949 Reviews of Regal Kia Lakeland - Service Center

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November 17, 2024

Advisors at the desk need to be more alert when they see people waiting and concerned about people issues. More

by arsalantariq02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2024

Horrible, Horrible, Horrible. Nah, I was just kidding. Love the entire service dept team, the tech and parts dept too ! The Broski - Jeremiah, Justin, Misty, The cashier Auntie More

by FADHILAH.ZEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Valle, Kimberly Sullo, Kelsey Johnson
November 15, 2024

Regal Kia has a variety of vehicles to choose from and they provide great service. More

by C_DRAGUSTINOVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willie
November 15, 2024

Nice friendly Kind Nice friendly Kind Nice friendly Kind Nice friendly Kind honest honest honest More

by yalonda.lane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregg Baldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
November 13, 2024

The people here were very helpful and very knowledgeable! I been coming here for about 3 years . More

by diazmary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
November 11, 2024

Appointment at 3 pm for oil change I asked they check awd system it’s making grinding noise My advisor cinder left and I never heard from person taking over. By 545 pm no car in sight. I inquired whe More

by mattrad471
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cinder?
Nov 12, 2024 -

Regal Kia Lakeland responded

I'm truly sorry to hear about your frustrating experience at Regal Kia. It’s clear we failed to meet your expectations, and I understand how disappointing it must be, especially after being loyal to the brand for several years. It’s concerning that the transition between service advisors wasn’t handled smoothly, and it sounds like there was a breakdown in communication. This is definitely not the level of service we strive for, and I’ll make sure your feedback is passed along to management so they can take immediate steps to improve.

November 10, 2024

I like comeing to this location because your nice friendly, helpful,respectful & always getting the job done More

by carlandquad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Nov 12, 2024 -

Regal Kia Lakeland responded

Thank you!

November 09, 2024

Loved buying the car here but my last service you didn't fill my washer fluid, wonder what else was missed More

by ELLYSCHUREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Regal Kia Lakeland responded

Thank you for letting us know about this. We apologize that our service did not satisfy your expectations.

November 09, 2024

Customer service was excellent but price for service was way too high! Did not honor a North Lakeland coupon I produced. More

by DWARD52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Callahan
Nov 12, 2024 -

Regal Kia Lakeland responded

Thank you.

November 09, 2024

Very good service. Staff was very nice and understanding the during the whole time we needed a service. More

by María lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Regal Kia Lakeland responded

Thank you!

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