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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
2,949 Reviews

2,949 Reviews of Regal Kia Lakeland - Service Center

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December 02, 2024

Service rider never came out to tell me my car was ready had to find out for myself. I asked another service rider to check me out. We looked for the service rider could not find her, even though the final More

by johnnynapa48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Regal Kia Lakeland responded

Johnny, I apologize for the lack of communication and attention you experienced during your visit. We strive to provide respectful and attentive service, so it's disappointing to hear about this oversight. If you'd like to discuss further or have any other concerns, please feel free to reach out. Thank you, Jorge Benitez - Service Lane Manager - 8633330525

December 02, 2024

Good attempt. Good service everything is ok Service request is good. Is recommended for others people More

by magalydiaz935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Regal Kia Lakeland responded

Thank you for recommending Regal Kia! We're glad to hear that everything met your expectations. We appreciate your support!

November 30, 2024

Service was fast, but the prices are too high. Hopefully, they can find ways to bring the prices down. More

by JLROBINSON19650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Dec 02, 2024 -

Regal Kia Lakeland responded

Thank you for the review. We're happy to hear you're pleased with the quick service provided by our team and appreciate your feedback regarding pricing. If there are any additional questions or concerns you'd like to discuss, please feel free to contact me directly. Thanks again, Jorge Benitez - Service Lane Manager - 8633330525

November 29, 2024

Unhappy about the 2 hour wait with an appointment to look at my tires to let me know they were fine...otherwise everyone is always helpful and the dealership is so much nicer than Long Island NY. More

by mindfulfitness8
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Regal Kia Lakeland responded

We appreciate your feedback and patience. Our team strives to provide five-star care and looks forward to earning that 5th star next time. Please feel free to reach out if you have any other concerns to share in the meantime. Thank you! - Regal Kia

November 29, 2024

Good service, good customer service. Very professional. I will come again to this location in the near future. More

by nancyortiz2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Regal Kia Lakeland responded

Nancy, thank you for the kind words! We're delighted to hear about your positive experience at Regal Kia and look forward to welcoming you back soon.

November 28, 2024

Stopped in without an appt. because warning light was on in the dash. Cinderella took care of me quickly and with her usual friendliness. Was finished in less that an hour. More

by dsengbu327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinderella
Nov 28, 2024 -

Regal Kia Lakeland responded

Hi! It's great to hear that Cinderella provided you with quick and friendly service at Regal Kia! We're glad your problem was resolved efficiently. Thanks for sharing your experience!

November 28, 2024

The staff is always professional and the payment desk is efficient and polite. I haven't been very happy with the actual service technicians lately. I think they should slow down a little and check things m More

by christopher.danvers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelsey Johnson
Dec 02, 2024 -

Regal Kia Lakeland responded

Christopher, thank you for your feedback. We appreciate the kind words about our staff and payment desk, and we take your concerns about the service technicians seriously. We'll work on ensuring more thorough checks in future visits. If you'd like to discuss this further, please reach out anytime. Thank you, Jorge Benitez - Service Lane Manager - 8633330525

November 27, 2024

Service was done in a timely manner. Jeremy explained everything. Great job very good job More

by rodneymouton
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Regal Kia Lakeland responded

Rodney, thank you for reviewing your recent visit with Jeremy & the team here at Regal Kia! We hope to see you again in the future!

November 27, 2024

horrible experience with kia my car has been towed and the 5th time in the shop today after almost $4000.00 and still not fixed i am lost for words terrible repair experience i could have gotten a new car More

by sortiz36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Dec 02, 2024 -

Regal Kia Lakeland responded

We are disappointed to read about this situation and appreciate you bringing this to our attention. We want to resolve these concerns and turn this into a five-star experience. Please reach out when you have the chance to discuss this with us. Thank you, Jorge Benitez - Service Lane Manager - 8633330525

November 26, 2024

Service was quick. Did not like the report of things itelling me there was an immediate need for an oil addictive in a new car or an alignment for a car that drives str More

by rgiggy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure how name.
Dec 02, 2024 -

Regal Kia Lakeland responded

Thank you for sharing your feedback with us. At Regal Kia, we aim to provide transparent and trustworthy service, so we're sorry to hear about any concerns regarding the recommendations made during your visit. We appreciate your input and will use it as an opportunity to improve our services moving forward. If there's anything else you'd like to discuss, please feel free to reach out!

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