Regal Kia Lakeland - Service Center

I recently visited to have my tire checked due to an air leak. Jonathan, my service rep, was great—professional, courteous, and very helpful. The wait was a little longer than expected, but they didn’t leak. Jonathan, my service rep, was great—professional, courteous, and very helpful. The wait was a little longer than expected, but they didn’t charge me, topped off all my tires, and sent me on my way. Unfortunately, about eight hours later, the same tire was losing air again. They had missed the leak on the first visit, so I had to return. When I came back, Jonathan was extremely accommodating and got me straight into service without any hassle. More

Jorge Benitez really did me a great service. After the overall inspection that the mechanic did for me - he had found a couple of things that my 2021 KIA Soul was due. It was a tidy little bit o After the overall inspection that the mechanic did for me - he had found a couple of things that my 2021 KIA Soul was due. It was a tidy little bit of money. BUT THEN Jorge found some discount coupons so 2 of the items on the list was free!!! How awesome to hear!! Really a great person to work FOR THE CUSTOMER!! More

Jonathan Benitez was very professional and friendly in the performance of his job. He took my vehicle to the shop as soon as I arrived, and he returned it to me in a timely manner. the performance of his job. He took my vehicle to the shop as soon as I arrived, and he returned it to me in a timely manner. More

Jonathan got our Kia in the shop early as I was there 30 minutes before my appointment. The work was done well, recomendations explained and I was back on the road well satisfied with the experience. minutes before my appointment. The work was done well, recomendations explained and I was back on the road well satisfied with the experience. More

Couldn’t tell me exactly what was wrong with my Soul and sales manager was rude when trying to make a deal on new car sales manager was rude when trying to make a deal on new car More

I made an appointment at least 10 days out for the recall, specified for my vehicle through the VIN number entered in the appointment, and when I showed up to my appointment, I was told the vehicle ha recall, specified for my vehicle through the VIN number entered in the appointment, and when I showed up to my appointment, I was told the vehicle had to be inspected because the part was not ordered. I assumed being that I made an appointment for the specific recall to be fixed, That the part would’ve been ordered and ready for the appointment. I even tried to call a couple days before to see if you had an earlier appointment available, and I was told that the time allotted for my recall was already scheduled for their soonest available appointment. Now my check engine light is on most likely because of the recall, and I am still waiting for the part to arrive and will need to take more time off work for the appointment for the recall to actually be fixed, fingers crossed because I really don’t know that it will get fixed in one appointment More

Always professional, accurate, timely and willing to advise on the best solutions for our vehicle. advise on the best solutions for our vehicle. More

Everyone was very process and helpful I appreciate all of the service professionals. Highly recommend you guys. the service professionals. Highly recommend you guys. More

Buen servicio Muy buen servicio, con los ojos cerrados los recomiendo como Dealer Muy buen trabajo los recomiendo como Dealer Muy buen trabajo More

I really like this place and the people are so very professional and friendly and caring about me and my vehicle. professional and friendly and caring about me and my vehicle. More