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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
2,949 Reviews

2,949 Reviews of Regal Kia Lakeland - Service Center

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February 21, 2025

Went in for my service which didn’t take long. Genesis was very polite and explained everything. More

by CHRISTII23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2025

Very professional, friendly, courteous and very understanding.. The dealership was very clean and offered many snacks to their customers. More

by asplash93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2025

Having the road side assistance was amazing when I had problems with my tires. Regal was very helpful in helping me with replacement! More

by Jennifer Kneeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Callahan
Feb 20, 2025 -

Regal Kia Lakeland responded

Thank you for sharing your experience, Jennifer! We're so glad our Regal Kia team could assist you. Please don't hesitate to reach out if we can be of service again in the future!

February 18, 2025

Everyone greeted me with a smile. I was explained what they were going to do to my vehicle and asked if that’s what I needed. I sat down in the waiting area. I was continually informe More

by robcoram393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that you had a positive experience with our team at Regal Kia! Keeping you informed and ensuring your comfort is important to us. Thank you for sharing your feedback, and we look forward to serving you again in the future!

February 17, 2025

it’s long wait for some repairs , only problem dealing with when you make a phone call . they answer the phone and they keep saying they are busy right now leave a message and the will call you back . ag More

by janecaser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chayton Wodecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Regal Kia Lakeland responded

Thank you for bringing this to our attention.

February 16, 2025

I understand that everyone's experience is different, but I am glad to say that I am happy with the service provided by the people at Kia. Yes, there is room for improvement, but in this economy, as of now, More

by EDEVASIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Regal Kia Lakeland responded

Thank you!

February 16, 2025

I went for an oil change. Tire rotation. Simple. The mechanic forgot to tighten my tire bolts and now my car is leaking oil. More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cant remembered the employeess names
Feb 17, 2025 -

Regal Kia Lakeland responded

Thank you for your feedback. I'm sorry to see that you had a negative experience. Please reach out to Jorge-Service Lane Manager directly so we can address your concerns.

February 14, 2025

Outstanding customer care provided by Misty. Thorough service provided for the mechanical issue I visited the service department. More

by Tardyinfocus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that Misty and the Regal Kia team provided outstanding customer care during your visit. Thank you for sharing your experience with us!

February 14, 2025

Friendly and knowledgeable staff, kept me informed on next steps and process with my vehicle More

by keduden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2025 -

Regal Kia Lakeland responded

Thank you!

February 11, 2025

This dealership is lucky to have Misty at customer service and a quick garage crew that do the job efficiently. More

by ROSIE_WILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Regal Kia Lakeland responded

Rosie, thank you for the shoutout to Misty and our garage crew at Regal Kia! We're delighted to know they provided efficient service. We appreciate your support!

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