Regal Kia Lakeland - Service Center

Great service and excellent Customer Service. Service has been quick and done well. Thank You! Service has been quick and done well. Thank You! More

We've now gotten the run-around from four different members of the service team. This is the email we received from the Service Director at KIA. We can't find records for two missing oil changes duri members of the service team. This is the email we received from the Service Director at KIA. We can't find records for two missing oil changes during COVID (4-5 years ago), so they will not be honoring our warranty: Good Morning, I hope this email finds you well, the purpose of this email is to inform you that Kia Has responded to our Case, They have advised us the following. " I SEE SOME GAPS IN CUSTOMER MAINTENANCE HISTORY. PLEASE OBTAIN ALL OF THE OIL CHANGE RECEIPTS THAT THE CUSTOMER MAY HAVE THAT IS NOT SHOWN IN THE CARFAX REPORT YOU'VE PROVIDED" At this point we cannot continue without those Maintenance records, Kia will not continue the process There is a 13,268 mile gap between service done in KY 03-24-19 with 47,348 miles KY 02-27-20 with 60,616 miles Then another 12,466 miles gap from the service done in KY 02-27-2020 with 60,616 miles in KY 10-20-2021 with 73,082 miles If you can provided the missing maintenance records we will upload it to the case so we can continue the process so we can try to resolve this case. Thank you for your time. Jeffrey A. Soloj Service Director, Regal Kia 863-687-8000 ext 1025 More

Good service, professionalism and very friendly Waiting times are short, they are very communicative and always help to fiend the best solution. times are short, they are very communicative and always help to fiend the best solution. More

My service representative was helpful & friendly. There was lots of associates on their phone which was unprofessional in my opinion. I realize it was right before thanksgiving. My oil & service appo There was lots of associates on their phone which was unprofessional in my opinion. I realize it was right before thanksgiving. My oil & service appointment took almost 2 hours when they estimated only 1 hour which was a little frustrating & this is the 2 occurrence that this has happened More

My car has been at Kia 6 times picked it up this last Thursday filed up my tank and same problem still as the first time October 5th I believe almost $4000 later and same issues not sir why they can not Thursday filed up my tank and same problem still as the first time October 5th I believe almost $4000 later and same issues not sir why they can not fix the car I am beyond frustrated at this point as soon as this happens today I called Misty the service advisors are great but on the repair side. I am so frustrated and disappointed this is taking a toll on me missing work and constantly tuning to Kia. Is unacceptable same is sue 2 months later so much money and the repair people I feel like are just guessing if I let you know what it’s doing Kia should be able to fix it this has been so awful and stressful I can not even explain I am so disappointed with the repair team More

Have been using Regal for years! Greg and Jeremy has taken care of me and do an excellent job! Greg and Jeremy has taken care of me and do an excellent job! More