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Regal Kia Lakeland
Lakeland, FL
4,864 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,864 reviews
January 13, 2024
Amazing from start to finish. Great customer service and follow-up even after the sale. Above and Beyond Great customer service and follow-up even after the sale. Above and Beyond More
by careyjoleen
Verified Customer
January 13, 2024
Good and comfortable The waiting room was clean, some snacks and drinks. They offer me a transportation just in case I need to go somewhere. snacks and drinks. They offer me a transportation just in case I need to go somewhere. More
by florsilver123
Employees Worked With
Kelsey Johnson, Kelsey Johnson
January 13, 2024
My first maintenance service didn't go well and this was attributed to the technician as no check was made on the oil level after the supposed oil change. A few days later, the vehicle system alerted me abo attributed to the technician as no check was made on the oil level after the supposed oil change. A few days later, the vehicle system alerted me about the low oil level necessitating a return trip. Initially only a top up was done which was ridiculous as there was no evidence that the oil was changed in the first place. So I requested that the oil & filter service be redone and because of the timing, I spent about 3 hours of my time on this matter. I think my next service should be complimentary. Kelsey Johnson had nothing to do with the second visit but I alerted her to the problem. Jonathon was of great assistance in the return trip although I would have expected the service to be fast tracked. More
by rrstamps
Employees Worked With
Kelsey Johnson, Kelsey Johnson
January 13, 2024
She Was Beautiful And Extremely Informative. She Was Beautiful And Extremely Informative. She Thanked Me For My Patience And Kept Me Updated In Timely Fashions. She Was Beautiful And Extremely Informative. She Thanked Me For My Patience And Kept Me Updated In Timely Fashions. More
by kidron40
Employees Worked With
Kelsey Johnson, Kelsey Johnson
January 13, 2024
I'm really tired of coming to the dealership for repairs on a brand new vehicle on a brand new vehicle More
by randystucky72
January 13, 2024
Took great care of me. Car was left there at night with a flat tire and came to pick me up when tire was replaced Car was left there at night with a flat tire and came to pick me up when tire was replaced More
by Doug and Ken
