Regal Kia Lakeland

Very personable, professional and efficient staff. Family owned dealership that provides concierge customer service. Pleasant, hassle-free buying experience, the easiest car purchase I have ever made. My las owned dealership that provides concierge customer service. Pleasant, hassle-free buying experience, the easiest car purchase I have ever made. My last car purchase was done online and via phone since I dislike the whole car buying process. I am a Costco member and submitted an inquiry online. I was contacted by Stevie Arant from the internet dept within 12 hours and she was happy to answer any questions and set up an appt. I made an appt for later on in the week and was contacted by salesperson, Rita Rank the next day to see if I had further questions and to see which color vehicle I was interested in so she could have it ready to view when I arrived. The test drive was much longer than previous ones I had taken, and Rita answered any and all questions we came up with. She explained the special features of the vehicle and thanked us for coming out of our way(we live 70 miles away) to test drive the 2013 RDX with her. After some number crunching, my husband put a final value down which was accepted. Al, the sales mgr noticed that the business office was backing up due to other people purchasing vehicles as well so he pitched in and ran our paperwork to expedite the sale and get us on our way. One of the internet specialists(whom I never had any contact with) came over to thank us for taking the time to come into their dealership and wished us a happy holiday. Everyone we passed in the buildings, out on the lot, in the customer service trailer, greeted us with a smile and hello. Our new vehicle was shagged, gassed up and parked next to our other vehicle. Rita gave us a quick tutorial of all the features and told us where to find more information, as well as offering assistance at any time via phone. She thanked us for coming in and for our purchase. Al also made us feel well taken care of and thanked us for our purchase as well. He encouraged us to call with any questions that might arise in the future. I chose this dealership today as it was recommended by Costco auto program. I will purchase cars from them, and recommend others to do so as well, in the future as they are welcoming and truly appreciate your business. I thank them for their concierge customer service and for making us feel at home. Happy Holidays More

I only delt with Chris Boswell and the finance person but the overall visit was plesant and comfrontable. I would recommend others to use Regal in lakeland. the overall visit was plesant and comfrontable. I would recommend others to use Regal in lakeland. More

The sales staff at regal kia are very nice and helpful I use regal as the standard for how I wish to be treated as a customer. use regal as the standard for how I wish to be treated as a customer. More

After a lengthy search for a new vehicle, This deaalership and both John Guy and John Rios were able to get the deal done and exeeded my expectations and wants. I thank them both. Phil Bernh deaalership and both John Guy and John Rios were able to get the deal done and exeeded my expectations and wants. I thank them both. Phil Bernhauser More

My experience with Regal Kia and my salesperson, Scott Smith, was very positive. I had already visited another Kia dealer in another state so I knew something about the Kia Soul but Scott showed me all t Smith, was very positive. I had already visited another Kia dealer in another state so I knew something about the Kia Soul but Scott showed me all the features and how they worked. The salesman at the other dealership was not thorough and did not even mention many of the features. Scott was very helpful throughout the entire purchasing process and has been in touch several times since to make sure all was going well, even though I'm presently living in another state. (I live part of the year in Lakeland and part of the year in another state.) I will certainly recommend Regal Kia and, in particular, Scott Smith, in the future. More

Sherri was very friendly and very determined to provide the best possible service I've ever experienced buying a car. Overall the dealership was great and made the car buying experience enjoyable. the best possible service I've ever experienced buying a car. Overall the dealership was great and made the car buying experience enjoyable. More

By far and away the best dealership I worked with in trying to purchase this car. Greg replied immediately and answered all my questions without hesitation. He found the car that I wanted and it was e trying to purchase this car. Greg replied immediately and answered all my questions without hesitation. He found the car that I wanted and it was exactly the car he promised. He also was able to find the car in only two days. More

My experience was great from the very beginning. Initially, I had gone in to just look around and had no intention to buy a car. I was greeted by Splash who was very professional and honest. I did Initially, I had gone in to just look around and had no intention to buy a car. I was greeted by Splash who was very professional and honest. I did not purchase a car that day. However, a few weeks later I returned and purchased a 2010 Kia Soul. More

The welcome and professionalizum was great from start to finish. Not like other dealerships who put on a front when you walk in and their motto is,if you don't have the money or the credit its like "see ya" finish. Not like other dealerships who put on a front when you walk in and their motto is,if you don't have the money or the credit its like "see ya" we can't help you. Greg worked hard to put me in a new 2013 KIA Optima. I got a say, everyone there did their part with great care and pride to make this happen for me...my hat is off to you guys who made this happen. Again thank you. More

all of the people at the dealership were verry respective and professional and I realy enjoyed the time I spent there and the coffee was great and I am extreemly proud of my new kia optima and professional and I realy enjoyed the time I spent there and the coffee was great and I am extreemly proud of my new kia optima More