Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Regal Kia Lakeland
Lakeland, FL
4,912 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,912 reviews
January 22, 2016
Great Dealership! I just traded up to a new KIA Optima Hybrid and I was treated VERY WELL. They bent over backwards to make sure I was completely satisfied. I will use I just traded up to a new KIA Optima Hybrid and I was treated VERY WELL. They bent over backwards to make sure I was completely satisfied. I will use them for ALL my auto needs. More
by Jesusadoresme444
Employees Worked With
Sales: Hunter Jayne; Finance: Glen "POPS" Rusin, Glenn Rusin
January 20, 2016
Worst experience ever! If I could give a negative review I would. They fill you with false promises of deals they can't keep, smile and laugh with you about how wonderful li If I could give a negative review I would. They fill you with false promises of deals they can't keep, smile and laugh with you about how wonderful life will be with this new car that you find out later isn't really yours, then let weeks pass by before calling you to threaten with police coming to your door to pick your car up. It may be legal (read it in the contract latter)but it is so unethical the way they do business! You're left finding words to explain to your kids why this place is so unfair and on foot having to find ways around because THEY couldn't find a way to get you the financing THEY promised! I will never go there again, and I suggest you keep your distance. They are LIARS! More
by over it
January 14, 2016
Excellent service and assistance! Excellent service from start to finish. All staff was available and willing to help. Service Adviser, cashier and customer service representative help Excellent service from start to finish. All staff was available and willing to help. Service Adviser, cashier and customer service representative helped in many ways. Great experience. More
by Chumleydoo
Employees Worked With
Deborah Talley and Jeannie Vinson and Erin Herrin., Glenn Rusin
January 13, 2016
Glenn and Jeff are awesome when I need to get my car service My 2015 Forte is the fourth care I've purchased from this dealership. They know me on a diary name basis. I always come to see Glenn and Jeff for any My 2015 Forte is the fourth care I've purchased from this dealership. They know me on a diary name basis. I always come to see Glenn and Jeff for any service on my cars. More
by Pdh1972
Employees Worked With
Other Employees :
Steve Burgher, Glenn Rusin, Jason Smouse
January 13, 2016
The best service department. Everyone in the service department is knowledgeable and courteous. If I do encounter an issue with my vehicle they are quick to find the problem and r Everyone in the service department is knowledgeable and courteous. If I do encounter an issue with my vehicle they are quick to find the problem and repair it. The waiting room for the service department is also newly upgraded; providing a lovely area to relax if there is a wait. More
by rebecca hayden-fields
January 12, 2016
Kia service Great Kia service always friendly helpful and very quick. Advisors are always nice and mechanics are always clean. And a free car wash and vacuum is a Great Kia service always friendly helpful and very quick. Advisors are always nice and mechanics are always clean. And a free car wash and vacuum is a great way to top it off More
by Marcmcconville
Employees Worked With
Rebecca Wells
January 10, 2016
First new vehicle...GREAT EXPERIENCE! I had a terrific experience at Regal Chevy. Rick and Kristen treated my brother and I great, I really appreciate their willingness to make things ri I had a terrific experience at Regal Chevy. Rick and Kristen treated my brother and I great, I really appreciate their willingness to make things right and get me a good deal for my first vehicle. I live pretty far to be a regular customer at Regal, but if I'm ever in Lakeland I will be sure to stop by. I appreciate their team making it worth it for me to drive up to get the truck I wanted! More
by jamesrsantoro
Employees Worked With
Rick Gaddis, Kristen T.
January 07, 2016
Amazing service once again! Greg is the only person I've ever delt with buying cars. I have bought 3 with his help once the last 5 years and have always left happy! I will conti Greg is the only person I've ever delt with buying cars. I have bought 3 with his help once the last 5 years and have always left happy! I will continue to come back to Regal Kia to deal with Greg for my future car purchases. Thanks, Anni Hester More
by Anni1984
Employees Worked With
January 07, 2016
Love this place! This is the second vehicle we have purchased from Lakeland Regal Kia and we truly appreciate the customer service, the concern to make sure my vehicle This is the second vehicle we have purchased from Lakeland Regal Kia and we truly appreciate the customer service, the concern to make sure my vehicle is safe, (as I Drive for a living,) and their integrity. I always receive service with a smile, they do their best to keep the facility clean and they even provide free snacks! The service department is beyond phenomenal and I genuinely can't say enough about each of them. Jeff, Jason and Glen are Da Bomb! More
by Blessed
January 04, 2016
New Purchase Much thanks to Cody Hicks at Regal Kia Lakeland! First impression stellar. Nice, firm hand shake, which any woman can appreciate. His patience with Much thanks to Cody Hicks at Regal Kia Lakeland! First impression stellar. Nice, firm hand shake, which any woman can appreciate. His patience with me sealed the deal. Thanks again, Cody. Keep up the good work, Kid! More
by sharbitz
Employees Worked With
Cody Hicks
