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Regal Kia Lakeland
Lakeland, FL
4,918 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,918 reviews
December 04, 2016
Typical Used Car Dealers I sold a car to Regal Chevy on 11/26 for $500 above what I owed. It was agreed and I have a signed paper agreeing. Since it was Saturday they told me I sold a car to Regal Chevy on 11/26 for $500 above what I owed. It was agreed and I have a signed paper agreeing. Since it was Saturday they told me unable to cut a check and can pick it up on Monday. I was out of town and requested it be sent to my address. I called on Wednesday 11/30 as the check still had not arrived (I live in Pasco county). I spoke with Carlton Gregory who advised it was sent. I called 12/3 and spent an hour being transferred back and forth. Receptionist Chelsea and Kristin Talbot are all I spoke to. Kristin even advised me she would get some info and call back. After an hour I called her and she put me on hold. Never to speak to me again. I called back, no one could find her. I even reached out to a salesman, Abu. Assured me he would look into it. To date I've heard nothing. Why is it that I must beat down their door to obtain the funds owed to me? I will keep y'all updated and will write another post. At this point I am referring this to my attorney to handle if no answers come Monday More
by Trustno1
Employees Worked With
Carlton Gregory, Abu, Eric Kaufman, Kristin Talbot
December 03, 2016
Nice Experience with Greg Schmidt I had a great experience with the sales person Greg Schmidt. He was friendly, respectful and trust-worthy. He was able to provide a solution to what I had a great experience with the sales person Greg Schmidt. He was friendly, respectful and trust-worthy. He was able to provide a solution to what seemed to be an impossible situation I was in. I purchased a Optima Hybrid EX and love my new car. I am happy with the Regal staff I met. I would recommend Greg and Regal Kia to anyone. More
by Matthew Hughes
Employees Worked With
November 29, 2016
Fast friendly service I took my 2013 Sorento in for ABS issue covered under warranty and they took care of issues that were under a recall and wash my care. Staff super fr I took my 2013 Sorento in for ABS issue covered under warranty and they took care of issues that were under a recall and wash my care. Staff super friendly Happy with service ! More
by Helen M Haffner
Employees Worked With
Ashley Craig
November 24, 2016
Finally found my ride I enjoyed my experience at Regal KIA. Everyone was knowledgeable, friendly,honest,quick and helped me get the car I wanted. I would definitely buy ano I enjoyed my experience at Regal KIA. Everyone was knowledgeable, friendly,honest,quick and helped me get the car I wanted. I would definitely buy another car here and recommend them to my friends. More
by pmills
Employees Worked With
customer service, i apologize i forgot her name...very helpful, Sam Rager, John Rios, Jason Smouse
November 22, 2016
From Greg to Greg Thank You ! The reason for the rating is because of the quality and friendly service. Everyone is so pleasant and As I am a Loyal Customer you are also to me The reason for the rating is because of the quality and friendly service. Everyone is so pleasant and As I am a Loyal Customer you are also to me a Loyal Dealership! Best Gregory Margaritis More
by greekrev
November 17, 2016
Awsomes Orlando is a awesome salesman,,thank you Orlando, thank you Kia. I will recommend Kia to all my friends to Kia. The best dealership in town. Orlando is a awesome salesman,,thank you Orlando, thank you Kia. I will recommend Kia to all my friends to Kia. The best dealership in town. More
by Strech3762
Employees Worked With
November 16, 2016
A+++++ Zero sketch. This entire car purchasing process was amazing. I left with exactly what I wanted for the perfect price. The gentlemen I dealt with we Zero sketch. This entire car purchasing process was amazing. I left with exactly what I wanted for the perfect price. The gentlemen I dealt with were very classy and knowledgeable. I have already recommended this dealership to five friends and two family members! More
by Pirunravel
Employees Worked With
John Rios, Jose Ruiz
November 13, 2016
Excellent Deon was very helpful and friendly. Easy to do business with. I would recommend this dealership! Very professional sales manager and Mike in finance Deon was very helpful and friendly. Easy to do business with. I would recommend this dealership! Very professional sales manager and Mike in finance really made closing easy More
by Bill333
Employees Worked With
Deon Box sales
November 13, 2016
Stressfree and friendly Greg Schmidt and the team were friendly and knowledgeable. I truly appreciate the over the top customer service. Great Experience! I absolutely love m Greg Schmidt and the team were friendly and knowledgeable. I truly appreciate the over the top customer service. Great Experience! I absolutely love my new car!!! More
by Franki_Mendoza
Employees Worked With
November 09, 2016
Best Dealership in Polk County Regal Kia and Regal Chevy both made it easy for me to buy my vehicle's i purchased a 2017 Sorento from Jennifer Dennis and a 2016 Chevrolet Silverado Regal Kia and Regal Chevy both made it easy for me to buy my vehicle's i purchased a 2017 Sorento from Jennifer Dennis and a 2016 Chevrolet Silverado from Hunter Jane both treated me like family and met my needs. Wouldn't go anywhere else to buy a car. Not to mention the award winning Kia Service Department makes it a breeze when bringing the car in for service. Love Regal Kia More
by JEFFKIA421235
