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Regal Kia Lakeland
Lakeland, FL
4,885 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,885 reviews
September 18, 2019
Kindness From Kia I can not thank Kia enough for all it has done for me. I want to thank Mario M for everything, he was my service adviser and he repaired an issue fo I can not thank Kia enough for all it has done for me. I want to thank Mario M for everything, he was my service adviser and he repaired an issue for me on my car that was covered by warranty. Not only did he repair it, but he also fixed another issue for me on my car and for that I wish I could show him how grateful I am for him. If the person reading this, pays his salary, you need to give him a raise, you need to keep this guy around, he is a asset to your company and he is great for business. More
by AISCATHLEEN
Verified CustomerEmployees Worked With
Mario Madena
September 18, 2019
Inefficient and incommunicative This has to be the absolute worse service department. They have absolutely no customer service skills what so ever. The dealership should be firing th This has to be the absolute worse service department. They have absolutely no customer service skills what so ever. The dealership should be firing their service people in front due to lack of customer care More
by djmmchb0
September 18, 2019
Great experience Jeff Soloj and his coworkers give me always a good service to my car and recommendations every time I go. Is the dealership that I like since 2009. Jeff Soloj and his coworkers give me always a good service to my car and recommendations every time I go. Is the dealership that I like since 2009. More
by FONSECA.DAVID
Employees Worked With
September 17, 2019
Very quick and friendly. The people at Regal Kia are very friendly. I asked for a ride to publix and they did everything to accommodate me. The service seemed to be quick an The people at Regal Kia are very friendly. I asked for a ride to publix and they did everything to accommodate me. The service seemed to be quick and painfree. More
by Jerm215
September 17, 2019
Takes too long for an oll change. I took my Telluride in for the 1st oil change & it took almost 2 hours. I asked if they checked for any recalls and they said there were no open recal I took my Telluride in for the 1st oil change & it took almost 2 hours. I asked if they checked for any recalls and they said there were no open recalls on it. Got home & there was a letter in the mailbox from Kia for a recall regarding the seatbelts. More
by Kiki75
Employees Worked With
September 17, 2019
Service write great to deal with but the experience lacks My appointment was for 10:00 am for an oil change. I watched as my car was finally pulled into the service bay at 10:40 am. For an oil change it took My appointment was for 10:00 am for an oil change. I watched as my car was finally pulled into the service bay at 10:40 am. For an oil change it took 40 minutes. Finally when to get in the long line at the wash bay. Not sure if it was really washed. There were as many bugs on it when I got as was when I got there. The service used to be great. I stopped going there a few months ago because of the ridiculous waste of time. I was in a hurry so I gave them one more try. NEVER AGAIN. More
by KELLYSTEVE06
Employees Worked With
September 17, 2019
Excellent Service The service center is very professional and does an excellent job. I really enjoy like the fact that they vacuum/wash the car when done. The service center is very professional and does an excellent job. I really enjoy like the fact that they vacuum/wash the car when done. More
by PRETTYUNIQUEERB
Employees Worked With
September 17, 2019
Fabulous Everyone was courteous and kind and the work was done in a timely manner and I appreciate everything that you do for me. Jacquelyn Dawson Everyone was courteous and kind and the work was done in a timely manner and I appreciate everything that you do for me. Jacquelyn Dawson More
by JRDAWSON01
Employees Worked With
September 16, 2019
Very positive The service person was very friendly and helpful. She provided answers to my questions, she even went out to my car and got my coupon book for me. The service person was very friendly and helpful. She provided answers to my questions, she even went out to my car and got my coupon book for me. More
by PETSMOM7
Employees Worked With
September 16, 2019
whent in for idiot lite/oil change was told 5000 mile ago brakes were thin , had them replaced this time ..fair price and got Veteran discount ..thanks reprogramed tire sensor worked was told 5000 mile ago brakes were thin , had them replaced this time ..fair price and got Veteran discount ..thanks reprogramed tire sensor worked no charge , , pleasant workmen and Mario More
by JUSTFORDOM1
Employees Worked With
Mario
