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Regal Kia Lakeland
Lakeland, FL
4,880 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,880 reviews
October 03, 2019
Great Experience Great service and really friendly staff. They gave me a variety of options and helped me through the process until I found the perfect car. Thanks Reg Great service and really friendly staff. They gave me a variety of options and helped me through the process until I found the perfect car. Thanks Regal Kia! More
by Amanda
Employees Worked With
Ryan Hutcheson
October 03, 2019
Good with great sales experience He was jus awesome talkin about the car and talkin to my kids about how they like the etc n very nice to whom ever he comes n across He was talkin ab He was jus awesome talkin about the car and talkin to my kids about how they like the etc n very nice to whom ever he comes n across He was talkin about football woth my son while we was waiting for the car to get approve. I really like dealin with him.All i can say is keep up the great work orlando More
by ANGELA.BENDER30
Verified CustomerEmployees Worked With
October 03, 2019
Wasn’t pleased So I have been with Kia for years. Always had nice people to take care of what I need. I have had to come in four times on the same issue, my front en So I have been with Kia for years. Always had nice people to take care of what I need. I have had to come in four times on the same issue, my front end making a grinding noise. Finally my third trip there They told me it was my alternator and changed it. I leave that day and a few hours later I get a popping noise in the front end of my car. I get my husband to look at it and he said my belt was about to break! So I would think with being the tech was under my hood that very day would of seen my belt was damaged. So I call and no one seemed to even care or tell me they were sorry. I had to get a tow truck to tow my car to Kia and it took almost 4 hours to be fixed. When I think I should of been bumped in front of everyone else being that it was my fourth time coming in. I had to call and see where my car was at and I told them to get a driver to come get me instead of them calling me and telling me they are sending the courtesy driver out. When I get to Kia no one comes to greet me and no one not even a manager comes to tell me that it was their fault or they were sorry!!!! It upset me because I had to take time out of my day again for my car.... I have always had great service here and love coming but this past month hasn’t been so good!!!!! More
by Tiffany Gilileo
Employees Worked With
I don’t remember
October 02, 2019
Regal Kia service is AWSOME! From the phone call to make the service appointment to all the service people, I couldn’t have expected friendlier, more helpful and accommodating peo From the phone call to make the service appointment to all the service people, I couldn’t have expected friendlier, more helpful and accommodating people. I was met by someone as soon as I pulled up to the service department, the waiting are was very comfortable with drinks and snacks. The young man that was assigned as my service tech was very knowledgeable and answered all my questions politely. The service was performed very quickly. I definitely will be back for service at Regal, especially after being very dissatisfied at two other local Kia dealers, one being where I bought my car. More
by CSPOWELL14
Employees Worked With
I can’t remember the names of the people with whom I interacted
October 02, 2019
Great Auto Service and Amenities while you wait. Everyone is so friendly. The waiting area is relaxing. Love the DJ!! Always great to see and say 'Hello' to my favorite Salesman Orlando Lopez. Everyone is so friendly. The waiting area is relaxing. Love the DJ!! Always great to see and say 'Hello' to my favorite Salesman Orlando Lopez. More
by DEBRA.ROSSITTO
Employees Worked With
October 02, 2019
Excellent Dealer I bought the 2020 Telluride which I am in love with. Leo was great to work with and so was everyone else! I actually enjoyed the experience! I bought the 2020 Telluride which I am in love with. Leo was great to work with and so was everyone else! I actually enjoyed the experience! More
by Sparton1
Employees Worked With
Leo Henderson, Brittany Herrera
October 02, 2019
Walk in no appointment I got off work about 7.30 one morning. I went to my car noticed a nail in my tire. I didn't make an appointment just showed up and i was taken care o I got off work about 7.30 one morning. I went to my car noticed a nail in my tire. I didn't make an appointment just showed up and i was taken care of in a timely manner. More
by SYLVIALISBON
October 02, 2019
Regal Kia is Great My family has purchased or leased three cars from Regal Kia, and the experience has been great each time. The service department is top-notch. I am My family has purchased or leased three cars from Regal Kia, and the experience has been great each time. The service department is top-notch. I am very impressed with Regal Kia. More
by johnmartinezlaw
October 01, 2019
Amazing I turned in KIA Sorreno SUV lease,then purchase other KIA but wanted same model with same equipment but that didn’t happen very disappointing and I ev I turned in KIA Sorreno SUV lease,then purchase other KIA but wanted same model with same equipment but that didn’t happen very disappointing and I even told salesman,now paying on SUV don’t care for got scammed More
by lrinternational04
October 01, 2019
Pleasant experience with Ryan Hutcheson My experience with Ryan Was pleasant and he was very professional. I told him my story and he was able to help me out immensely. I can’t say enough ho My experience with Ryan Was pleasant and he was very professional. I told him my story and he was able to help me out immensely. I can’t say enough how Grateful and thankful I am having gone to Regal Kia in meeting Ryan and he far met and far exceeded my expectations! Thank you Ryan and Regal Kia! More
by Noahark1981
Employees Worked With
Ryan Hutcheson
