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Regal Kia Lakeland
Lakeland, FL
4,878 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,878 reviews
October 25, 2019
Efficient & Friendly Took my car in for an oil change. They have a nice area to wait, which I did for a minute while I waited for my ride. They texted me to approve or dec Took my car in for an oil change. They have a nice area to wait, which I did for a minute while I waited for my ride. They texted me to approve or decline additional services. Super easy to use. Then when my car was ready Todd walked me back to the cashier. Great service, will definitely return. More
by ANDREA M
Verified CustomerEmployees Worked With
Todd Tripp
October 25, 2019
Excellent service by greg Appreciate the candor and honesty as well as support from Greg. He explained in detail what would work and what might not be optimal. Much appreciated Appreciate the candor and honesty as well as support from Greg. He explained in detail what would work and what might not be optimal. Much appreciated More
by EM
Employees Worked With
October 24, 2019
Great. Great customer service. The people there are very friendly and will help you get in to a brand new car. Understanding of your price range. Great customer service. The people there are very friendly and will help you get in to a brand new car. Understanding of your price range. More
by JASMINEPARRAMORE
October 23, 2019
Engine oil bath I went in to get a simple oil change and tire rotation it was done in a timely manner and I thought wow ok this went very smoothly. When I got hom I went in to get a simple oil change and tire rotation it was done in a timely manner and I thought wow ok this went very smoothly. When I got home I opened the hood to double check things like I always do. I was completely shocked to find oil splattered all over the engine. I removed the engine cover only to find puddles of oil all in the valve cover and around the ignition coils I can not understand why this happened and why it was t cleaned up. If the technician can not even do a simple oil change right then he is not the right person for the job. The oil goes INSIDE the engine and not all over the outside. There was even oil splattered up near the wipers. I could not bring my car back because I had to work. i wish I would have checked before I left so that they could see the huge mess that was made. This is just simply unacceptable and was a very bad service experience. More
by WNAIL112
Employees Worked With
JONATHAN BENITEZ, Mario Medina
October 23, 2019
Vivrating noice. Fimally after 2 visits, they found the problem and it's not the Hob but the tires that came with the car. Or was it when they didn't rotated the tires Fimally after 2 visits, they found the problem and it's not the Hob but the tires that came with the car. Or was it when they didn't rotated the tires as recommended by the manufacture? And you recommended me to buy new tires, because the ties that came with the car are bad. More
by MFEOKTISTOV
Employees Worked With
Mario Medina, Kelsey Johnson
October 23, 2019
Service experience Vehicle in for oil change. Detail job was great. Usually unhappy with cleaning detail. I bought the Eco package thinking it would be better but h Vehicle in for oil change. Detail job was great. Usually unhappy with cleaning detail. I bought the Eco package thinking it would be better but have really been disappointed . Yesterday I was satisfied. Thanks to the crew who worked on it. Kelsey also got with manager Jeff on my previous trip in and straightened out warranties that were wrong in the system. Hope to keep her as my advisor. More
by Carolyn Grimes
Employees Worked With
Kelsey Johnson
October 23, 2019
Service Your manager Jeff is the best person in service I have ever delt with. He has his staff on their toes . Always a great place to go for service! Your manager Jeff is the best person in service I have ever delt with. He has his staff on their toes . Always a great place to go for service! More
by Rossco
Employees Worked With
October 22, 2019
I’m not pleased with the service center because my car is still doing what I told them it was doing before service. Only thing is it took a day for the problem to come back after I picked i because my car is still doing what I told them it was doing before service. Only thing is it took a day for the problem to come back after I picked it up from the service center. I have to miss work because they never have the parts for my car they always have to order them and they don’t even rush the delivery for the part. They have never offered a loaner or a rental and to me if your going to have someone’s car a few days you should offer that and not leave the customer scrambling trying to find a way to work. i hope to talk to the manager because I feel the technicians are just guessing on what’s wrong with my car. More
by jra897
Employees Worked With
Aaron, Mario Medina
October 21, 2019
Great and very timely service I just got home from a very long road trip and needed the car thoroughly serviced. I knew after several thousand miles of mountain driving that my bre I just got home from a very long road trip and needed the car thoroughly serviced. I knew after several thousand miles of mountain driving that my breaks needed a complete check. They did need to be replaced and Regal completed the job quickly even though that was an unexpected add on to the service I needed. My car run perfectly, in part thanks to the Regal Service Department. More
by JCTMET
Employees Worked With
Todd Tripp
October 18, 2019
Fantastic experience! Very nice people! They did any excellent job on my car! Everyone was so nice! Thank you got doing a great job on my car! Very nice people! They did any excellent job on my car! Everyone was so nice! Thank you got doing a great job on my car! More
by AILEEN.PAYNE
Employees Worked With
Chrissy and Lady in service at Kia Misty I think
