Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Regal Kia Lakeland
Lakeland, FL
4,869 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,869 reviews
November 22, 2019
Service Recall Fast response to recall letter received on computer update changes. Service people were very helpful and responded in professional manner. Waiting a Fast response to recall letter received on computer update changes. Service people were very helpful and responded in professional manner. Waiting area was comfortable and clean. More
by RFPEZKO
Verified CustomerEmployees Worked With
Jorge Benitez
November 22, 2019
Awesome ppl They were all very nice and the service was quick, I would use them again and recommend them to a friend or family member anytime They were all very nice and the service was quick, I would use them again and recommend them to a friend or family member anytime More
by Bynummercedes
Employees Worked With
Phillip, not sure of last name
November 21, 2019
Great staff! Staff communicated at all times during car repairs what was being done. Lobby stocked with refreshments and very clean. Philip went the extra mile to Staff communicated at all times during car repairs what was being done. Lobby stocked with refreshments and very clean. Philip went the extra mile to keep me informed. More
by lady_boricua2006
November 20, 2019
Great service from start to finish Great , friendly, professional service. Ed, the sales manager and the financial rep were efficient and easy to work with. Would definitely recommend Great , friendly, professional service. Ed, the sales manager and the financial rep were efficient and easy to work with. Would definitely recommend Kia Lakeland to family and friends. More
by LMJONES7571
Employees Worked With
Ed Box
November 20, 2019
Crappy service waste of time There are crappy service no help they dont want to cover the warranty for service that car needs overall really crappy they say they want to help and There are crappy service no help they dont want to cover the warranty for service that car needs overall really crappy they say they want to help and fix it and dont told me to come in and they would work something out and got there pretty much wasted my time More
by Brandy1855$
Employees Worked With
Stan May, Matt Macdowell
November 20, 2019
Efficient They were nice and had me in and out within an hour for an oil change and vehicle inspection. Just like every time I go. They were nice and had me in and out within an hour for an oil change and vehicle inspection. Just like every time I go. More
by Jasminef
Employees Worked With
Mario Medina
November 20, 2019
Great deal I had a wonderful experience leasing a car. Everything went smoothly, it didn't take very long at all and 'box' was a great salesman and a great guy. I had a wonderful experience leasing a car. Everything went smoothly, it didn't take very long at all and 'box' was a great salesman and a great guy. More
by JOCOOPER81
Employees Worked With
Ed Box
November 19, 2019
Greg found the perfect car for me. Hes Very honest and cares for his clients. I Couldn't have asked for a better car buying experience and I 100% recommend anyone on the lookout for a new set of wheels to cares for his clients. I Couldn't have asked for a better car buying experience and I 100% recommend anyone on the lookout for a new set of wheels to give him a shout! More
by Gage R.
Employees Worked With
November 19, 2019
Always an awesome experience. We love this Kia dealer. Always a pleasure. We were there a few weeks ago though, wanting to upgrade to a Soul with less miles. Had our credit run bef We love this Kia dealer. Always a pleasure. We were there a few weeks ago though, wanting to upgrade to a Soul with less miles. Had our credit run beforehand and were pre approved. We were very disappointed that even with our trade, you were unable to get our payments lower than $394.00 even with the trade. We really had our hopes up for that newer Soul so we were quite disappointed in that. But the service department is always great there. More
by LAURAINPENN
Employees Worked With
Deon Box, Kelsey Johnson
November 17, 2019
efficient, pleasant, greeted immediately, service completed in time specified, definitely will return for next service, personnel pleasant, eager to please and accommodati greeted immediately, service completed in time specified, definitely will return for next service, personnel pleasant, eager to please and accommodating, felt comfortable in waiting room. More
by GULFQUEST13
Employees Worked With
Kelsey Johnson
