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Regal Kia Lakeland
Lakeland, FL
4,866 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,866 reviews
January 08, 2020
Service was fine. My issue is with the misleading wording in your service coupons. Aggravating to say the least. Next oil change won’t be at Kia Regal. in your service coupons. Aggravating to say the least. Next oil change won’t be at Kia Regal. More
by JUBILEESAILING
Verified CustomerEmployees Worked With
Don’t remember his name.
January 08, 2020
Regal KIA service is the best!! Fast and friendly service. Advisor Kelsey was awesome from start to finish, very professional. I dont take my KIAs anywhere else. Jeff and his team are the best!! service. Advisor Kelsey was awesome from start to finish, very professional. I dont take my KIAs anywhere else. Jeff and his team are the best!! More
by markydoo
Employees Worked With
Kelsey Johnson
January 08, 2020
Willie was both courteous and helpful. I enjoyed working with him getting my new car leased. I would recommend any of my friends to go to Lakeland Kia for a new or used car purchase. I have used them for se with him getting my new car leased. I would recommend any of my friends to go to Lakeland Kia for a new or used car purchase. I have used them for several years and enjoy their customer service. More
by TRUCKSTOO
Employees Worked With
Kelsey Johnson
January 08, 2020
They need to stop being so stingy you guys took away the complimentary Car Wash and free vacuum, and 25 isn't enough to add the service department is in good shape the very polite received the area well cle complimentary Car Wash and free vacuum, and 25 isn't enough to add the service department is in good shape the very polite received the area well clean snacks and drinks provided for waiting customers which is good the person who worked on my car really good guy polite whoever is in charge of the entire facility though seems to be wanting to cut Corners by eliminating the complimentary wash and vacuum which should not be a big deal and at the same time he's taking someone's job from them which I'm not too happy with and, Chris Boswell I felt like I was taking advantage of because I was new to car buying and he did whatever he could to get me in a car didn't explain everything fairly well didn't give me options was like my back was against the wall with him More
by Peckhamsteven1980
Employees Worked With
January 08, 2020
These people were friendly and efficient. They kept me informed of my service. I had snacks while I waited which helped the time pass quickly informed of my service. I had snacks while I waited which helped the time pass quickly More
by FLAMINGOMELLO123
January 08, 2020
Everyone in the service department always put customer service first! They are the chick-fil-a of service departments! I think that sums it up. service first! They are the chick-fil-a of service departments! I think that sums it up. More
by AJMILLER79
January 08, 2020
I am always wekk taken care of each time I have my oil changed. Everyone is very polite and treat people with respect. Couldn't ask for a better place to purchase a vehicle. I tell my family miand friends changed. Everyone is very polite and treat people with respect. Couldn't ask for a better place to purchase a vehicle. I tell my family miand friends that regal is the place. Thank you Kia Regal More
by rhoj3
January 03, 2020
Great Was treated very well and taken care of all needs my sales rep was new but excellent. She took care of my needs And andwered all the questions I had Was treated very well and taken care of all needs my sales rep was new but excellent. She took care of my needs And andwered all the questions I had very professional. More
by TALEXBW412
Employees Worked With
Ed Box, Deon Box
January 02, 2020
Too long of a wait and a feeling of being taken advantage of I swore I would never go back but go figure there are no other Kia dealers around me. I will not return unless absolutely needed I swore I would never go back but go figure there are no other Kia dealers around me. I will not return unless absolutely needed More
by 1K.HYDE
