Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Regal Kia Lakeland
Lakeland, FL
4,852 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,852 reviews
February 25, 2020
Upon arrival I was informed I needed a tire alignment this was no problem, and informed this would take 2 hours I arrived at 11:15- I do not remember the guys name but he had a family emergency and had t this was no problem, and informed this would take 2 hours I arrived at 11:15- I do not remember the guys name but he had a family emergency and had to leave passing my car off to Kelsey. There was miscommunication because at 2:00 almost 3 hours later I went to the service desk asking if I was going to done soon, when she found my paper work with a 12:55 time stamp. I had been waiting for a car that was already done! I should have asked earlier but hate to be that rushing person, but communication between associates could also have been better. More
by Vnorris1998
Verified CustomerEmployees Worked With
Kelsey Johnson
February 25, 2020
Kelsey was very friendly and helpful. My car is running great and I appreciate the diagnostic review. The car was ready sooner than expected and I was out quickly. great and I appreciate the diagnostic review. The car was ready sooner than expected and I was out quickly. More
by jjr776
Employees Worked With
Kelsey Johnson
February 25, 2020
Kelsey is very thorough and professional. She always keeps me informed and follows up as needed. I am always greeted and made to feel comfortable when I arrive keeps me informed and follows up as needed. I am always greeted and made to feel comfortable when I arrive More
by DVUL1022
Employees Worked With
Kelsey Johnson
February 25, 2020
Phillip was awesome.. Very helpful and professional ..loved the shuttle service.. Thank you... Phillip assisted with info on purchasing the car wash/ care package. Always a good experience in the serv ..loved the shuttle service.. Thank you... Phillip assisted with info on purchasing the car wash/ care package. Always a good experience in the service dept More
by NUMBERONEMOTHERGOOSE
February 23, 2020
Awesome! Knowledgeable and more interested in what’s right for the customer rather than just making a sale. Since 2014 I’ve purchased a 2014 Kia Sedona EX (van), a 2016 Kia Sedona EX (van), a 2016 Kia S right for the customer rather than just making a sale. Since 2014 I’ve purchased a 2014 Kia Sedona EX (van), a 2016 Kia Sedona EX (van), a 2016 Kia Soul Exclaim, a 2019 Kia Optima Ex and a 2020 Kia Sedona EX (van). All purchased with the help of Greg, save the first vehicle because he was busy at the time and a former salesperson helped us. Amanda in finance is a Godsend as well as is the entire sales staff, service department staff and body shop staff ( when my octogenarian Mother scraped up the fenders at a pharmacy drive through. As long as we keep driving and as long as Regal Kia and Greg Schmidt keep on selling Kia’s, I don’t plan to ever do business with anyone else when it comes to buying new cars. I’m sure I’m not the only customer that feels this way about Greg, Amanda and Regal Kia! Thanks to everyone who participated before and behind the scenes who always seems to make us feel like family and makes our business dealings sail through with no problem at all! More
by Rev. Dr. Michael W. Taylor
Employees Worked With
Other Employees :
Amanda in New Car Finance ??????????
February 21, 2020
Always polite and helpful, quick service, they always clean my car and go over any issues my car my have. 5 stars for your team. clean my car and go over any issues my car my have. 5 stars for your team. More
by ZUEL71
February 21, 2020
The people I dealt with were very professional and competent. They were courteous and answered all my questions. They gave me a complete understanding of my car's problem and a thorough diagnosis of m competent. They were courteous and answered all my questions. They gave me a complete understanding of my car's problem and a thorough diagnosis of my vehicle's condition. More
by Timi
Employees Worked With
Jecssie, Kelsey Johnson
February 19, 2020
My favorite dealership! Great sales and service. On 2/15/20, my husband and I bought a brand new Kia Optima S from Mallory Bartle. 2/15/20, my husband and I bought a brand new Kia Optima S from Mallory Bartle. More
by Cindy Suszko
February 19, 2020
Very helpful they listen to my needs. There is always something to drink. Except for this last time I didn't have an appointment and waited 3 hrs for an oil change. something to drink. Except for this last time I didn't have an appointment and waited 3 hrs for an oil change. More
by KEBARBER4
Employees Worked With
February 19, 2020
Hey to the mechanic and the service manager for taking the time to try to solve and old problem with my vehicle. It has been many tries at fixing it, first time they acknowledge there's a problem. Hopeful the time to try to solve and old problem with my vehicle. It has been many tries at fixing it, first time they acknowledge there's a problem. Hopefully is solve. More
by homaha@msn.com
Employees Worked With
