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Regal Kia Lakeland
Lakeland, FL
4,852 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,852 reviews
March 05, 2020
Service Advisor-efficient, helpful, Pleasant & knowledgeable Waiting Room-clean and cheerful with plenty of snacks for customers Rest Room-Very clean Car ready when promised knowledgeable Waiting Room-clean and cheerful with plenty of snacks for customers Rest Room-Very clean Car ready when promised More
by ICONLEY68
Verified CustomerEmployees Worked With
Jonathan Benite •••••
March 04, 2020
I was very unhappy with the service I received this time. I came in for an oil change and I was told that the price had gone up for this year. I expected that but I did not expect the amount of service to de I came in for an oil change and I was told that the price had gone up for this year. I expected that but I did not expect the amount of service to decrease. In the past I received the car wash and vacuuming as far as the service. I’d like to see that happen again. Thanks More
by RODNEY170
Employees Worked With
Jorge
March 04, 2020
Desk employee (sorry I forgot his name) attached a coupon to my order as I had forgotten mine. Work was done in a timely fashion. to my order as I had forgotten mine. Work was done in a timely fashion. More
by NTERRI
March 03, 2020
Everyone was very friendly. Orlando was very nice and informative and did not seem too pushy to us. It was overall a very easy and fast process of buying a new vehicle informative and did not seem too pushy to us. It was overall a very easy and fast process of buying a new vehicle More
by yrosario1990
March 03, 2020
work done on a timley manner and satisfied Always have a pleasant experience at the dealership. People are very courteous and always ready to help me in any way possible. Plus I like the popcor Always have a pleasant experience at the dealership. People are very courteous and always ready to help me in any way possible. Plus I like the popcorn. More
by hiber.nation
Employees Worked With
Spazio
March 02, 2020
PAINLESS Edward Box was amazing and made this whole process quick and painless. Was not looking forward to having to go through the process of wheeling and dea Edward Box was amazing and made this whole process quick and painless. Was not looking forward to having to go through the process of wheeling and dealing, but Edward was straight forward which is what I love. More
by SLAGEL427
March 02, 2020
Fantastic experience Salesman, Orlando Lopez, was professional, organized, and interested in making the buying experience a pleasant one. Once I had decided on the car an Salesman, Orlando Lopez, was professional, organized, and interested in making the buying experience a pleasant one. Once I had decided on the car and price the close out process was seamless. Orlando completely explained all the cars features and confirmed that I could synch my phone with the system before I left. He also explained the use of the service department for future reference. I am more than satisfied! More
by KATE64506
Employees Worked With
March 02, 2020
Courteous and Professional The process for making the appointment was easy. The attendants were courteous and professional. The information was complete. The wait was ok. The on The process for making the appointment was easy. The attendants were courteous and professional. The information was complete. The wait was ok. The only disappointment was that vacuuming is no longer part of the service. More
by JBLAKELAND
Employees Worked With
Jonathan Benite, Alexis Retama
March 02, 2020
Jorge Benitez is a friendly, courteous, knowledgeable and professional advisor. Also, thank you technician Alexis Aviles for doing such a good job servicing my car. Great job Regal Kia! professional advisor. Also, thank you technician Alexis Aviles for doing such a good job servicing my car. Great job Regal Kia! More
by MELISSAZORN
Employees Worked With
Jorge Benitez
