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Regal Kia Lakeland
Lakeland, FL
4,861 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,861 reviews
October 06, 2023
Great customer service. My family and I were very please the service when we went in for an oil change. Everyone was very welcoming, professional and helpful. From now one t My family and I were very please the service when we went in for an oil change. Everyone was very welcoming, professional and helpful. From now one that's the only place we're taking the car too. Thank you so much. More
by mygjoce
Verified CustomerEmployees Worked With
Kelsey Johnson
October 06, 2023
Pretty much like any other place. But seems like you overbook your department. Thinks take forever each time I need to go in for service. But seems like you overbook your department. Thinks take forever each time I need to go in for service. More
by MMSINCE1978
Employees Worked With
October 05, 2023
Kelsey Johnson is the best Adviser, she always is very helpful, concerned, and knowledgeable about the Kia cars, but also goes above and beyond to take care of the customer's needs and concerns and comp helpful, concerned, and knowledgeable about the Kia cars, but also goes above and beyond to take care of the customer's needs and concerns and complaints that they have. Wonderful young Lady they have working in the service department, More
by paulafinley83
Employees Worked With
Kelsey Johnson
October 05, 2023
Fidhel is great to work with! We have purchased 2 cars from him since July, our first one a Kia and then an Acura! I think it’s great that they can sell from one of their sister We have purchased 2 cars from him since July, our first one a Kia and then an Acura! I think it’s great that they can sell from one of their sister stores because I like being loyal to one salesman. Thank you for your time and willingness to go the extra mile Fidhel! You feel more like a friend than a salesperson. More
by denisaselby2004
Employees Worked With
Fadhil Zein, Jonathan Santos
October 05, 2023
I dropped my car off to get checked for a recall as well as check for a noise that was coming for my car. They had my car for a MONTH because the system failed during my software update and FRIED my system. as check for a noise that was coming for my car. They had my car for a MONTH because the system failed during my software update and FRIED my system. Upon doing this I needed to get some items out of my car since it was going to take longer than expected and we realized my power sliding doors didn’t work. After they finished my repair they let me know it was done. When I returned my rental and came to pick up my van I tried to open my doors and NONE of my power doors worked. They didn’t test any of my power doors when they were done repairing my car! Communication during this entire process was AWFUL. More
by Cassie Kitchens
Employees Worked With
Other
October 04, 2023
Greg was amazing. He was patient with us and answered all of our questions. We will use him next time we need a car. I highly recommend him. He was patient with us and answered all of our questions. We will use him next time we need a car. I highly recommend him. More
by Courtney Howes
October 04, 2023
Great work by him done on the car indeed Great experience we had with him experience we had with him More
by moneeb.virk
Employees Worked With
October 04, 2023
I had a challenge with a Kia Warranty item and Levi did a remarkable job to help me navigate through the process. navigate. Levi is extremely customer oriented and a joy with which to interact. Thanks fo remarkable job to help me navigate through the process. navigate. Levi is extremely customer oriented and a joy with which to interact. Thanks for everything, Brian Kyle More
by 52briankyle
Employees Worked With
Sonny Glover, Levi Dillard
