Regal Honda - Service Center

Had a mixed experience, but ultimately was very positive. Needed new tires and was given an appointment but was told they only had three tires. While there they told me I needed a new right front axel and Needed new tires and was given an appointment but was told they only had three tires. While there they told me I needed a new right front axel and a filter. Of course none of these were in stock. One week later I returned, had the tires mounted but after the alignment the steering wheel was canted approximately 15 degrees to the right. The technician was brought out who implied the wheel had always been that way or that I had had an accident--neither was the case. The car was then taken back to the shop and some time later I was told I needed a new ball joint to fix the problem. I pointed out that I did not have the problem when I drove in, and stated if it could not be fixed to just put my old parts back on. Austin, the service person, spoke with the service manager and it was agreed to give me a new ball joint at no charge. However, the part would not be in for three days. Austin provided me a no-charge rental car. Kudos to Austin and the service manager, but one star knocked off for the attitude of the service technician and for taking 10 days to get the job finally completed. More

Megan was amazing! Friendly and very helpful. Usually don’t like waiting at car dealership but my experience at regal Honda good. Service was great and couldn’t be more Friendly and very helpful. Usually don’t like waiting at car dealership but my experience at regal Honda good. Service was great and couldn’t be more happy. More

There vey nice people working here. However, some improve can be make with the service advisers and other areas. For instance, some service advisers give recommendation for without cons However, some improve can be make with the service advisers and other areas. For instance, some service advisers give recommendation for without consulting the professional technicians. More

Was a al to get a same day appointment and they were able to do all the recommended services in the same day. to do all the recommended services in the same day. More

Fast friendly and great service thank you. I will return for all services. Time well spent I will return for all services. Time well spent More

Took great care of me for my recall repair. Had the car ready as promised. Had the car ready as promised. More

Great customer service very helpful. Answered a lot of questions for me and was very knowledgeable Answered a lot of questions for me and was very knowledgeable More

Chrissy, as usual, was most helpful and provided the most excellent service Thank you Chrissy for your dedication to good customer experience excellent service Thank you Chrissy for your dedication to good customer experience More

Overall better than the past visits. 3 individuals greeted me only to tell me someone else was my service rep. 3 individuals greeted me only to tell me someone else was my service rep. More

Megan Barnes is so wonderful to work with. She always responds and gets back to me every time I’ve reached out to her for assistance regarding my Honda vehicles. Megan keeps me updated through She always responds and gets back to me every time I’ve reached out to her for assistance regarding my Honda vehicles. Megan keeps me updated throughout the day while my Honda is being serviced. She is absolutely the best service advisor I’ve worked with at the dealership! More