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Regal Honda - Service Center

Lakeland, FL

4.4
2,344 Reviews

2,344 Reviews of Regal Honda - Service Center

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July 20, 2024

This one star is for my most recent visit. I have had much better visits in the past. I had Regal Honda replace a flat tire with a new tire on my Lexus. When I got home I realized that the pai More

by thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Regal Honda responded

Thank you for posting a review and we’re sorry to hear that your experience was not up to standard. We would like the opportunity to talk about your feedback further. Please contact Service Lane Manager - Chrissy Hartman.

June 29, 2024

Purchase a vehicle and now I’m having a mission problems plus when they delivered The front window had a crack in it. Was advised to go through my insurance company to have it replaced More

by sandramoody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Regal Honda responded

We're sorry to hear that you had a negative experience at our store. We strive to provide exceptional customer service and it's disappointing to hear that we fell short in your case. We will address this with our staff and take steps to ensure that all customers receive the assistance they need.

June 29, 2024

We have worked with Chrissy for over 4 years now on all of our 3 Honda vehicles we purchased from Regal Honda. She is a wealth of information and is always available for customers questions or needs. She i More

by Dk.kucik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Regal Honda responded

Thank you!

June 21, 2024

I am very impressed with the service department. I have never been there over 90 minutes for service! More

by tspanola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Regal Honda responded

Thank you!

June 20, 2024

Not enough service people to answer phones a little more honesty would help with trust More

by EMAIL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Regal Honda responded

Thank you for the feedback.

June 20, 2024

Everything was completed as I expected at the price quoted and in a timely manner More

by gkalfas1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Regal Honda responded

Thank you!

June 20, 2024

Service was great and recall will b done when part s are available. For it. More

by MGOBLUECLR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chayton Wodecki
3.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Niko Gelpi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Mackay
3.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Torres
Jun 25, 2024 -

Regal Honda responded

Thank you!

June 19, 2024

Easy location, great communication with team members. Easy to locate cars and great variety. Patient team members More

by sabrina230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Campisi Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jayden Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrod Costine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Henry
Jun 25, 2024 -

Regal Honda responded

Thank you!

June 18, 2024

Ray always goes over and above what’s required. I am so thankful he is back. More

by ralph.frier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Regal Honda responded

Thank you!

June 15, 2024

Very accommodating. Came in with no appointment for oil change. They explained what my options were and took care of me. Explained what they did when they were done. More

by dnelson102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Pagan,
Jun 25, 2024 -

Regal Honda responded

Thank you!

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