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Regal Honda - Service Center

Lakeland, FL

4.4
2,462 Reviews

2,462 Reviews of Regal Honda - Service Center

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May 23, 2022

It is always clean & everyone friendly especially Chrissy who always takes care of me.I feel I get complete honesty. More

by JLITTS6447
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Regal Honda responded

Thank you for choosing Regal Honda!

May 20, 2022

The work was done in a quality manner. The rep I also worked with, Crissy, kept me informed, was professional, and was able to answer all my questions. More

by CVIALIZ76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Regal Honda responded

Thank you for choosing Regal Honda!

May 19, 2022

I always go to ROB YOUNG. Every since I got my Honda in 2014.love my car. More

by DIMORROB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Regal Honda responded

Thank you for choosing Regal Honda!

May 18, 2022

Very polite when I arrived. Quick service. Very nice atmosphere and seem to be a great place by all of the customers More

by VERNON_WHITE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
May 19, 2022 -

Regal Honda responded

Thank you Vernon!

May 17, 2022

Complete transparency, great attitude 👏 Thank you so much for all your help Marcy. Looking forward to my next visit More

by Valerie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcy Prave
May 19, 2022 -

Regal Honda responded

We look forward to it as well Valerie 😁

May 17, 2022

Jessica was amazing. I didn’t have an appointment, but she worked me into the schedule without a problem. More

by jaimed731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
May 19, 2022 -

Regal Honda responded

Happy we could help!

May 17, 2022

Very accommodating around my work week schedule. I can get information early in the day to make plans. More

by SUSAN.CROWE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Barnes, Marcy Prave
May 19, 2022 -

Regal Honda responded

Happy to help Susan, see you next time.

May 17, 2022

Marcy was very fast to respond and keep me updated. I can tell by her actions she takes top quality pride in doing her very best to take care of the customer. More

by Brantley poole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcy Prave
May 19, 2022 -

Regal Honda responded

Thanks, she is definitely an asset to our team!

May 14, 2022

Terrible customer service hateful people I will never step foot in Honda again. I have spent tons of money they’re on the repair of my car and have been treated not once not twice but three times with di More

by granny02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Barnes
May 16, 2022 -

Regal Honda responded

Thank you for your feedback, all of our calls are monitored and recorded, and we would like to look into this further. Please Contact Customer Service Manager, Alaina Southern at 863-333-4633

May 13, 2022

No communication what so ever … my car was towed in so maybe that was the start of the problem … so don’t know if it was driver of towing service or staff there at Regal … or combination of both ….but li More

by cag1656
Recommend Dealer
No
Employees Worked With
Don’t know where lack of communication was broken / dealt with Rob then Ray
May 16, 2022 -

Regal Honda responded

We apologize for the inconvenience, on occasion there is an issue when tow truck driver drops a vehicle off with no instructions after hours or even in an area not designated for drop offs. So If a customer does not notify us it is overlooked. We will address this with upper management to improve.

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