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Regal Honda - Service Center

Lakeland, FL

4.4
2,458 Reviews

2,458 Reviews of Regal Honda - Service Center

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September 03, 2022

Megan is an excellent Service Advisor. She is very professional and recommended only the services I needed. The work was done quickly and accurately. I have been coming to Regal for 20 yea More

by CPEEKE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
Sep 22, 2022 -

Regal Honda responded

Thank you for choosing Regal Honda!

September 03, 2022

Chrissy was amazing. Courteous and got in done in an hour.Good work Chrissy. Nice. More

by jgbro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Regal Honda responded

Thank you for choosing Regal Honda!

September 01, 2022

Busy, so far we haven't had any major issues. We had a hiccup a couple of times but no big deal. More

by renmun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 22, 2022 -

Regal Honda responded

Thank you for choosing Regal Honda!

August 31, 2022

Chrissy was excellent as our service advisor. She had your best mechanic figure out the problem and went to bat for us with Honda. Lengthy time to get part. Whoever worked on our car left oi More

by BDFRYZ
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Regal Honda responded

Thank you for choosing Regal Honda!

August 28, 2022

Never let me know that my car was ready after service. I waited over 4.5 hours. I even had an appointment. Customer service rep went home for the day and was told when I called that he was helping another More

by jburtonnut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Cruz
Sep 22, 2022 -

Regal Honda responded

We apologize for the inconvenience and will address this on our end to prevent this from happening in the future. to discuss further Please call Chris Lashley Service Lane manager at 863-687-8000.

August 27, 2022

We have been using the Regal Honda service center for our last 3 Hondas and have always been pleased. Both the service to our vehicles, and the personal service to us, have made it a pleasant experience. W More

by mlmilnor0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Campisi Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The cashier when I pay the bill.
Sep 22, 2022 -

Regal Honda responded

Thank you for choosing Regal Honda!

Sep 22, 2022 -

mlmilnor0 responded

We are always glad to recommend local businesses that treat us well.

August 27, 2022

I had a defective start-stop switch that could lead to an issue with starting my Pilot. I was seen the same day and it was repaired within four hours of my car warning me if the problem. The bonus was Hond More

by USRGATORS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Regal Honda responded

Thank you for choosing Regal Honda!

August 26, 2022

The staff is always friendly and knowledgeable. The dealership is very clean and very well maintained. More

by Kkeesling1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Regal Honda responded

Thank you for choosing Regal Honda!

August 26, 2022

I have used this dealership since I purchased my car, somewhat satisfied. Christy is the best.l, always provide updates and assist with scheduling repairs. More

by bellsheila79@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Regal Honda responded

Thank you for choosing Regal Honda!

August 24, 2022

My service person - Marcy was AMAZING! !!! ⭐️⭐️⭐️⭐️⭐️ She treated me like I was the only customer she had - gave me great One on one customer service…. never been treated by such a great pe More

by PICKERN21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcy Prave
Aug 26, 2022 -

Regal Honda responded

Thank you for your comment! We are so happy to hear you had a great experience and look forward to assisting all of your car needs in the future.

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