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Regal Honda - Service Center

Lakeland, FL

4.4
2,458 Reviews

2,458 Reviews of Regal Honda - Service Center

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December 19, 2022

They got me in and out in a two hour frame so I could get to work on time. More

by msvikki51
Recommend Dealer
Yes
Employees Worked With
Austin in service
Dec 19, 2022 -

Regal Honda responded

Thanks for choosing Regal Honda!

December 18, 2022

Ray was very helpful and made the process of the warranty easy. Fast service battery change and oil change. Clean and comfortable waiting area. More

by eerivera83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Regal Honda responded

Thanks for choosing Regal Honda!

December 17, 2022

They charge you extra on purpose and when you call for the flat rate it’s completely different than what the service person is giving you. I had an oil change that I was charged $65 and when I called late More

by Pen
Recommend Dealer
No
Employees Worked With
Ray Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson
Dec 19, 2022 -

Regal Honda responded

If you think you were charged incorrectly, we would be happy to look into the matter. Unfortunately, with the information provided we are unable to access your service records, but oil changes are not $45.

December 17, 2022

Chrissie is the best person at Regal Honda. She always checks the work and if they are not up to her standards, she ask the technician to do it again. More

by Judi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alaina Southern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Regal Honda responded

Thanks for choosing Regal Honda!

December 16, 2022

Austin is an asset of an employee. We always book with him because he is helpful and knows how to make sure we get the service we need for a reasonable price! Austin is the main reason More

by uhmmitsrach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin - Service dept
Dec 19, 2022 -

Regal Honda responded

Thanks for choosing Regal Honda!

December 16, 2022

Great job 👍👌 great service, my service advisor is the most aggravating person I have ever seen, just kidding 😂 FATHER KNOWS BEST has taken care of my cars for many years. Hope Regal finishes the car 🚗� More

by teddyehurd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Regal Honda responded

😂😂 We hope the carwash is finished soon too. If you are in the area, feel free to stop by our KIA or Chevy location on Bartow Road for your complimentary car wash.

December 15, 2022

They changed oil and rotated tires and charged over $83 for this. It took 1.5 hrs to do this. Was not happy with the fee & time it took. Did NOT wash or clean the car. More

by TOM727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Regal Honda responded

The carwash is temporarily down for the safety of our staff and customers while there is construction taking place.

December 08, 2022

Customer service is absolutely incredible. Chrissy Hartman is an outstanding service consultant. Attentive, personable, extremely knowledgeable, efficient and professional! More

by MELODIEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Regal Honda responded

Thank you for choosing Regal Honda!

December 07, 2022

Service was prompt and courtrous once they figured out what was wrong and they honored the warranty. More

by ltjneenan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Regal Honda responded

Thank you for choosing Regal Honda!

December 04, 2022

Horrible service. No communication. Manager Chris did not care about the debacle they created for us. Service advisor Ray never called me only texted. Hard to get More

by rbarney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cris Aviso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Cooper, Megan Barnes
Dec 19, 2022 -

Regal Honda responded

Thank you for your feedback.

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