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Regal Honda - Service Center

Lakeland, FL

4.4
2,344 Reviews

2,344 Reviews of Regal Honda - Service Center

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August 30, 2024

Ray is a pro day in and day out, he made sure my visit was excellent. More

by GARY.MCLEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Regal Honda responded

Thank you so much for taking the time to leave us a 5-star review.

August 30, 2024

Awesome job as always. Love working with regal for all my needs. Thanks as always More

by UTPOZ72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Mackay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Regal Honda responded

Thank you. It has been our absolute pleasure to serve you.

August 30, 2024

Professional and courteous. Made our purchase easy and made everything clear and understandable. Great job!! More

by ghuckaba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Regal Honda responded

Thank you!

August 29, 2024

Be careful who you work with because some are better at helping you than others. More

by 21769ME
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Taylor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Regal Honda responded

Thank you for your feedback.

August 27, 2024

Service is the most important part in any dealership and yours is top notch. My service person was Leo and he kept me lmformed throughout the entire process. More

by raleblanc43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Regal Honda responded

Thank you so much for the positive review. We're happy that you're happy, and we're looking forward to your next visit to Regal.

August 25, 2024

Geo was our sales rep and was great to deal with. We appreciated his excellent communications with us through the purchase and delivery. More

by Ken
Recommend Dealer
Yes
Employees Worked With
Matthew Mackay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geovanni Davis
Aug 29, 2024 -

Regal Honda responded

Thank you for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon.

August 24, 2024

My vehicle was taken in right away and the work done on time. Waiting area was clean and comfortable. The service advisor was outstanding. The best service I’ve had in 5 years since moving to Lakeland More

by TANDVLYON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaylmov
Aug 29, 2024 -

Regal Honda responded

Thank you for visiting us at Regal Honda. We want you to know how much we appreciate your review. Our staff works hard every day to give you the best experience possible.

August 23, 2024

Jeremiah was an extremely helpful and informative service representative. The work was done quickly and professionally and they even threw in a car wash. I will come back here anytime I’m in Lakeland. More

by JIMME73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerimoah
Aug 29, 2024 -

Regal Honda responded

Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.

August 21, 2024

Told me it would take half an hour to change brake fluid and it took one and a half hour. More

by fatalsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Regal Honda responded

Thank you for your feedback. We apologize for the delay you experienced during your recent visit. We understand how frustrating it can be when expectations for service time are not me. Your time is valuable, and we’re sorry that we didn’t meet the estimated timeframe. We appreciate your patience and understanding.

August 21, 2024

The wait, even with an appointment, took over 30 minutes to get assistance. With the coupon, I was supposed to have a multipoint inspection done on my vehicle, yet after waiting 2 hours for an oil change an More

by Lshiffle
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these names look familiar. A different person who's name I didn't get, checked me in, and other gave me the papers to pay, again he didn't introduce himself.
Aug 21, 2024 -

Regal Honda responded

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your visit, especially with the extended wait time. We value your business and hope to provide you with a much-improved experience in the future.

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