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Regal Honda - Service Center

Lakeland, FL

4.4
2,344 Reviews

2,344 Reviews of Regal Honda - Service Center

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September 17, 2024

I brought my car in for service and was there for over 2 hours. All I had done was an oil change and tires being rotated. I believe they washed it, but was a little disappointed that they didn’t vacuum th More

by rbryson10
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Mackay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Regal Honda responded

Thank you.

September 15, 2024

Friendly staff, clean dealership and efficient. Enjoyed a complimentary meal at Charley’s on Regal More

by channafleming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Regal Honda responded

We really appreciate your business. Please let us know what we can do for you in the future.

September 14, 2024

Quick turnaround, stayed in constant communication about the status of my car and very helpful and informative More

by ASHLEY NEWBROUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaylamov Issac
Sep 19, 2024 -

Regal Honda responded

Thank you so much for this review. We really appreciate you being a customer.

September 12, 2024

My Ser Advisor was Austin Blomely. Got me in & out fairly quickly. Great service! Note this is second survey that came. More

by anniemarquis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Regal Honda responded

We're happy to see that you had a 5-Star experience at Regal. Thanks for sharing.

September 12, 2024

Have been burned over the years before Ray became my service rep. Charged for work not done, told I needed a new this or that and on prior maintenance was done, 4 days after service I had no brakes com More

by GLLLL40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Regal Honda responded

Thank you for your honest feedback. I’m truly sorry to hear about your past experiences, but I’m glad that Ray has been able to restore your trust and provide the level of service you deserve. It’s disappointing that you had such negative experiences prior, especially regarding the safety of your vehicle and the treatment you received when Ray wasn’t available. We value your loyalty and appreciate your patience throughout. I’ll make sure to pass along your kind words to Ray, and we’ll continue working hard to ensure you have the best service possible in the future.

September 11, 2024

We have been dealing with Regal Honda for over 20 years. We have been very pleased with all of their service managers. I dealt with Austin specifically. He is an asset to the company. The dealership is very More

by Jim S
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Regal Honda responded

Thank you for your kind words! I'm so glad to hear about your positive experience with Austin.

September 10, 2024

Had a bad experience with the first vehicle that was purchased, but the situation was rectified and we are happy! More

by Rebekah
Recommend Dealer
Yes
Employees Worked With
Austin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Talan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Regal Honda responded

Thank you!

September 07, 2024

Have not been able to resolve electrical issue with crv. SUV continues to show engine light on and all codes showing up on dash board. Will be talking to service manager this week , SUV needs to be electro More

by Fulton134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Regal Honda responded

Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the ongoing electrical issues with your CR-V and the frustration this must be causing you. Please know that your satisfaction is our priority, and we will do everything we can to get your CR-V back to optimal condition. If there’s anything you need in the meantime or if you have any further concerns, feel free to reach out. Thank you for your patience and understanding.

September 06, 2024

We have purchased 4 vehicles from Regal. I had a great experience at regal Honda. More

by qmcp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonny Glover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Niko Gelpi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Mackay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Regal Honda responded

We're happy to see that you had a 5-Star experience at Regal. Thanks for sharing.

August 31, 2024

My service was completed in about two hours. Staff was very friendly and accommodating. Would highly recommend! More

by W348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Regal Honda responded

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Regal Honda.

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